Technical Support Engineer

Jonathan Lee Recruitment

  • Telford, Shropshire
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.What You Will Do:- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.- Analyse and resolve software, hardware, and networking problems across diverse systems.- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.- Investigate and resolve end-user technical issues, maintaining high service standards.What You Will Bring:- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.- Excellent communication skills and a problem-solving mindset.This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.Location:This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.Interested?:If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

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