Switchboard Operator
- Worcestershire
- £12.50-18.75 per hour
- Permanent
- Full-time
You will be required to work all of the above shiftsContract Type: PermanentHourly Rate: £12.50 - £18.75We’re seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. In this crucial role, you’ll be responsible for connecting callers to the appropriate departments and contacts.You’ll handle over 3,000 calls per day, assisting with both internal and external inquiries — including emergency calls.The Role
- Answer internal and external calls withing agreed KPI and SLA agreements
- Provide efficient, courteous, and helpful support to callers
- Operate internal bleep system
- Proactively maintain the computer database of hospital personnel, departments and telephone numbers
- Undertake any clerical duties deemed necessary in order to promote efficient at all times
- Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year
- Important to have good communication and clerical skills
- Be reliable and able to work well as part of a team
- Able to cope well under pressure
- Previous experience is preferred but not essential, as full training will be provided