Service Manager - Jaguar Land Rover Cambridge
- Cambridge
- Permanent
- Full-time
Location: Marshall Jaguar Land Rover Cambridge
Hours: 45 hours per week, Monday to Friday from 8am to 6pm
Salary: Competitive basic salary with a bonus and OTE scheme in place and Company Car
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeWho we areMarshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).We operate 130+ car, van, truck and bike franchise stores across the UKOur vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.The RoleWe are seeking an experienced Service Manager to join our Jaguar Land Rover store in Cambridge. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.What are the key accountabilities?As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately produce dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
- Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements
- Strong leadership skills with the ability to lead and motivate a large and diverse team
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
- Strong analytical and problem solving skills, with the ability to foresee potential barriers
- A commitment to the Marshall Values of People, Customers, Integrity and Innovation