Community Manager

L'Oréal

  • London
  • Permanent
  • Full-time
  • 3 days ago
Community Manager - GarnierAre you a social-savvy storyteller with a passion for building vibrant communities? Do you thrive on connecting with consumers, sparking engaging conversations, and turning brand interactions into lasting relationships? If you're ready to shape the voice of an iconic beauty brand and immerse yourself in the dynamic world of online engagement, then step into the spotlight as our next Community Manager for Garnier!A DAY IN THE LIFE
  • Oversee community management fostering positive brand interactions and TOV with support from the E-BA
  • Be on the pulse with social trends, conversations and cultural moments to proactively engage the community and keep our brand TOV ahead of the curve and relevant
  • Support the social team by spotting emerging viral content, building proactive conversations and adding value to the comment section of these posts
  • Flag any relevant tags from top influencers or interesting content to the wider advocacy team
  • Work collaboratively with the social team to build and execute the online community engagement strategy including building a process on how we engage with our community out of office hours to ensure we are on the pulse and fueling engagement at the right moments
  • Meet business key performance indicators such as timely comments and 100% response rate on sprinklr
  • Manage and build our micro and nano L'Oréalista platform effectively to drive brand love and mentions
  • Foster relationships with micro and nano talent via L'Orealista platform
  • Manage seeding and event outreach for the L'Orealista community
  • Develop and utilise data-driven insights to inform community management strategies
  • Lead on any customer care upskilling, responses or queries with support from product brand managers
  • Continuously test, learn, and measure results to demonstrate the value of your work and report on KPIS regularly
  • Own and manage the community budget
WHO YOU ARE
  • A passionate and dynamic Community Manager with a talent for fostering vibrant online communities and shaping brand perception.
  • Someone who thrives on connecting with consumers, understanding their needs, and building genuine relationships that drive brand love and engagement for Garnier.
  • Innately proactive, always on the pulse of social trends and cultural moments, ready to jump into conversations and elevate the brand's voice.
  • Possesses a keen eye for emerging viral content and a strong collaborative spirit, working seamlessly with the social team to craft and execute compelling online engagement strategies.
  • Data-driven, eager to test, learn, and measure the impact of efforts against key business and brand KPIs.
  • Adept at cultivating a positive and engaging environment for the community, whether managing nano-influencer relationships, ensuring exceptional customer care, or spotting the next big social trend.
  • A natural collaborator, working effectively with the Social and Content Lead and cross-functional teams (advocacy, digital, CDMO, marketing) to ensure a cohesive and impactful online presence for Garnier.
WHAT WE OFFEROur industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!WHO WE AREL'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter.HOW WE RECRUITAt L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

L'Oréal