TikTok Shop - EMEA Appeal Program Manager (12-Month Maternity Cover, Fixed-Term Contract)

TikTok

  • London
  • Contract
  • Full-time
  • 15 days ago
As part of the GNE organization, our EMEA Appeal Experience team focuses on supporting our Seller and Creators to appeal on any enforcements to them. We are seeking a dynamic leader to oversee the EMEA Appeal business, ensuring exceptional performance in appeal processing, cross-functional collaboration, and team development.Role and Responsibilities
- Oversee all facets of EMEA regional business operations, encompassing end-to-end monitoring of appeal performance across the region, proactive stakeholder management, preparation and presentation of business review reports, and timely handling of ad-hoc requests from stakeholders.
- Monitor and drive EMEA appeal KPIs, ensuring strict adherence to appeal handling accuracy standards and SLA targets.
- Continuously deliver actionable business insights to the governance team, supporting the refinement and optimization of their governance strategies.
- Manage appeal-specific projects throughout their lifecycle, ensuring on-time delivery of results in line with objectives.
- Respond promptly to ad-hoc requests and inquiries from cross-functional teams, with a focus on precision and efficiency in resolution.Qualifications:Minimum Qualifications
- Bachelor's degree or equivalent practical experience;
- 1+ of experience in operations, program, or project management, involving SOP development;
- Proven analytical skills with proficiency in Excel and the ability to structure and analyze dashboards;
- Strong written and verbal communication skills, with the ability to effectively coordinate processes and projects involving internal and external stakeholders;
- Experience in project management, including coordination across different teams and geographies;
- Ability to work in a fast-paced, diverse environment, with experience managing multiple tasks simultaneously;
- Fluent in both English and Chinese in order to work on global selling projects and appeals from China merchants.Preferred Qualifications
- Experience working with remote or virtual teams;
- Background in the commerce industry;
- Strong problem-solving skills and the ability to navigate complex, cross-functional projects.

TikTok