Technical Operations Manager

SuperAwesome

  • London
  • Permanent
  • Full-time
  • 5 days ago
About us:SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation.We lead the market at the intersection of technology, law, media and policy, so working with us gives you a chance to shape the internet of the future. Our award-winning technology, trusted by hundreds of brands and creators, enables safer and more effective digital engagement with almost half a billion young people worldwide every month.As specialists in the under-18 audience, we have to be as curious, fast-paced and creative as kids and teens. At SuperAwesome, you’ll be encouraged to own your impact, make each other more awesome and evolve like a kid.At our core is the #SAFam, a community where every voice is valued, and diversity is celebrated. We prioritize individuality, fostering an inclusive workplace where everyone feels they truly belong.What you'll do:At SuperAwesome, Technical Operations Managers are the connective tissue between Ad Operations, Engineering, and Supply Management - owning our delivery infrastructure, general platform troubleshooting and QA processes that underpin our ad products.You can expect to work cross-functionally to ensure flawless campaign delivery, integration support, tooling efficiency, and platform compliance, playing a key role in the execution and scale of our privacy-first advertising products.You’ll be successful in the role because you are curious and like to solve commercially important puzzles, you thrive working in a multi-discipline team and enjoy working in advertising technology.In this role, you will:
  • Triage and resolve ad platform issues raised by Ad Operations and delivery teams, identifying root causes and collaborating with Engineering or Product where needed
  • Oversee QA processes for Kidsafe Filter (KSF) and creative compliance
  • Lead DSP/SSP technical onboarding, including pre-launch testing, documentation, and ongoing troubleshooting for publisher integrations and 3rd-party demand
  • Standardize and improve creative validation workflows
  • Partner with Yield and Optimization to diagnose delivery anomalies, e.g. pacing issues or low fill, that may stem from infrastructure or creative setup
  • Contribute to playbook development, documenting recurring technical issues and resolutions to improve self-service across the Ad Ops team
  • Collaborate with Engineering and Product to flag operational pain points, improve tooling, and influence the development roadmap with operational & commercial needs in mind
  • Implement and manage incident tracking and resolution workflows, ensuring SLAs are upheld and issues are closed with clear visibility and communication
  • Act as a key liaison across Ad Ops, Engineering, Product, and Supply teams
  • Train delivery team members and internal stakeholders on tooling, QA protocols, and common troubleshooting pathways
Who you are:
  • You bring 3–5 years of experience in ad tech, technical operations, or program management, preferably within a DSP, SSP, or publisher environment
  • You’re highly organized with a proactive problem-solving mindset and strong technical acumen
  • You have a solid understanding of programmatic infrastructure, trafficking, and ad delivery pipelines
  • You’re comfortable with incident response workflows and know how to prioritize, document, and escalate technical issues with clarity and urgency
  • You’re fluent in creative QA and ad formats (VAST, VPAID, HTML5, JavaScript), rich media platforms (e.g. Celtra) and experienced in tagging and tag wrapping
  • You’re an expert in Beeswax and familiar with DSPs like DV360, Adlook, The Trade Desk, and SSPs like Magnite, Nexxen and Improve
  • You are comfortable working in tools like JIRA and internal dashboards; SQL skills are a plus
  • You’re confident working across cross-functional teams, and thrive in environments where you’re the connective layer between business and engineering
  • You care deeply about privacy-first advertising and compliance frameworks like COPPA and GDPR-K
Our benefits:
  • 25 days holiday + 8 public holidays + Winter Break
  • Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks.
  • 30 day sabbatical for employees who have reached 7 years tenure
  • AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP
  • Health Cash Plan to include PMI excess cover along with other benefits like physio, dental, vision etc.
  • Life Assurance - 4x salary
  • Income Protection - 8 week deferred period and 75% of your salary up to two years.
  • Pension through Aegon with 4% employer contribution.
  • Cycle to Work & Tech Scheme
Our award-winning technology enables the youth digital media ecosystem. Used by hundreds of brands and content owners, SuperAwesome’s technology provides the tools for safe digital engagement with almost half a billion kids and teens every month.We work with a huge variety of top brands and content owners including Warner Bros, EA, Hasbro, Nike and Netflix.

SuperAwesome