Receptionist Administrator - Emergency Department - UHD
- Poole, Dorset
- £24,937-26,598 per year
- Permanent
- Full-time
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skill
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
- Able to speak English as necessary to undertake the role
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
- Able to speak English as necessary to undertake the role