Manager
- Bicester, Oxfordshire
- Permanent
- Full-time
ResponsibilitiesKey ResponsibilitiesBakery Operations:- Oversee the day-to-day running of the bakery, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all internal audits and complete relevant actions. If applicable, pass landlord audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the bakery team comply with food hygiene practices and standards.
- Ensure cleanliness of the bakery, storage areas, office, and bathrooms through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.People Management:- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.
QualificationsEssential Skills:- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer serviceDesirable Skills:- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports