Customer Experience Advisor

TribePost

  • Alfreton, Derbyshire
  • Permanent
  • Full-time
  • 1 month ago
Salcombe Road, Alfreton DE55 7RG, UKCompetitive basic + bonus (depending on experience)PermanentAdvertised on: 22/07/2025Mobility in Motion (MIM) are now recruiting for a Customer Experience Advisor to join the team based in Alfreton!Customer Experience AdvisorLocation: Alfreton, DE55 7RG (near the train station)
Salary: Competitive basic + bonus (depending on experience)
Contract: Full-time, Permanent
Benefits: 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training providedHelp Us Change Lives Through Mobility!At Mobility in Motion (MiM), we’re not just another company - we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly - in the UK and internationally - and we’re looking for someone special to join us as a Customer Experience Advisor.What You’ll Be DoingThis is not your average call centre job. You won’t be cold calling or working from a script - instead, you’ll be:
  • Responding to inbound enquiries across various channels
  • Guiding customers through our products and services with care and consideration
  • Building strong, lasting relationships with customers by really listening to what they need
  • Following up warm enquiries - only people who’ve contacted us first
  • Helping people confidently navigate what can be life-changing decisions
  • Keeping our CRM system up to date with accurate, timely notes
  • Proactively resolving any sales-related issues and supporting customers from first contact to final outcome
We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.Who We’re Looking ForYou’re the kind of person who:
  • Truly enjoys helping others
  • Has strong communication and listening skills, especially over the phone
  • Brings energy, warmth and empathy to conversations
  • Is well-organised and calm under pressure
  • Learns quickly and is always open to developing your skills
  • Takes pride in doing a great job - and doing it the right way
Bonus points if you have:
  • Previous experience in a customer service, sales, or call centre environment
  • A background in helping customers make considered decisions
  • Experience working with CRM systems
But most importantly, we’re looking for the right attitude and values - we can teach you the rest.Why Join MiM?We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.Ready to Make a Real Difference?If you want a role where customer service means something real - and where your work genuinely improves people’s lives - we’d love to hear from you and apply today!No agencies please.

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