Technical Account Manager (London, United Kingdom)

Figma

  • London
  • Permanent
  • Full-time
  • 1 month ago
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!As a Technical Account Manager, you'll serve as the technical link between Figma and our largest customers. You'll combine deep technical expertise with customer success skill to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of the Figma platform. This role focuses on the technical aspects of customer success-from API integrations and custom plugin development to identity implementations and technical onboarding.In this highly collaborative role, you'll partner with Customer Enablement Managers, Account Executives, Solutions Consultants, and internal product teams to deliver flawless technical experiences. Your ability to translate complex technical concepts into business value, manage sophisticated implementations, and build trusted relationships with technical stakeholders will make you an indispensable strategic partner.If you're passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success, and love helping enterprise teams unlock the full potential of developer tools, we'd love to connect!This is a full time role that can be held from our London, UK hub on a hybrid basis.What you'll do at Figma:
  • Offer technical onboarding, implementation, and adoption support for customers applying Figma's Platform, guiding designer and engineering teams through workflow integration and standard methodologies
  • Consult on custom plugin development, helping customers extend Figma's capabilities to meet their unique technical requirements
  • Deliver product integration consultation and post-sale Enterprise API guidance to enable seamless technical implementations
  • Support completion of security questionnaires in a cross functional team.
  • Help lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partners
  • Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
  • Collaborate with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
  • Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
  • Work together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer success
We'd love to hear from you if you have:
  • 5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization
  • Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems
  • Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code and provide technical guidance
  • Proven track record managing complex technical implementations and multi-stakeholder projects
  • Excellent communication skills with ability to present technical concepts to both technical and business audiences
  • Experience with enterprise software deployments, security requirements, and compliance frameworks
  • Customer-first, consultative approach to solving technical challenges and driving adoption
While not required, it's an added plus if you also have:
  • Experience using Figma or working with design and developer collaboration tools
  • Frontend development experience and familiarity with design-to-code workflows
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.Examples of accommodations include but are not limited to:
  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with .

Figma