CCTV / SOC Operator

Securitas

  • Milton Keynes
  • £27,518 per year
  • Permanent
  • Full-time
  • 15 days ago
Company DescriptionJoin Our Team as an CCTV/SOC Operator in Wavendon, Milton Keynes!Are you ready to make a real impact on security and safety? We're looking for an CCTV/SOC Operator to help protect individuals and property in a high-responsibility role.
  • 🚨 Position: CCTV/SOC Operator
  • 🕒 Hours: Working an average of 48 hours a week
  • 💰 Pay: £27,518.40 per annum
  • ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
  • 🚗🚆Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Wavendon Milton Keynes
  • 🔒 Requirements: 1-3 years customer service experience
If you're passionate about security and want to be part of a professional team where your efforts truly matter, apply today!Job DescriptionWhat you will do…
  • Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
  • Manage mobile alarm call outs and provide solutions in a timely manner.
  • Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
  • Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
  • Ensure that all systems/databases are updated in a timely and accurate manner.
  • Provide client reports.
QualificationsWhat you will need…
  • Excellent customer service skills - Able to communicate at all levels.
  • Willingness to learn.
  • Ability to work as part of a team.
  • Attention to detail.
  • Work under periods of pressure.
  • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
  • Decision-making capability.
  • Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
  • Professional in appearance and attitude.
  • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
  • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
  • A flexible approach to working hours including the requirement for covering of holidays and sickness.
Additional InformationIt's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.Why Choose Securitas UK?At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.What You Can ExpectApplying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.Diversity & Inclusion: Be Yourself at SecuritasWe are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
  • Career Growth: Clear pathways from apprenticeships to leadership programs.
  • Inclusive Leadership: A culture of respect, transparency, and collaboration.
  • Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to YouWe support our workforce through initiatives such as:
  • Employee Networks - Safe spaces to connect and influence policies for change.
  • Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
  • Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
  • Health & Well-being Programs - Mental health support and workplace wellness.
  • Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!Take the Next StepJoin us and be part of a team that values you. Click 'I'm Interested' and start your career with Securitas UK today!

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