CCTV / SOC Operator
- Milton Keynes
- £27,518 per year
- Permanent
- Full-time
- Position: CCTV/SOC Operator
- Hours: Working an average of 48 hours a week
- Pay: £27,518.40 per annum
- ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
- Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Wavendon Milton Keynes
- Requirements: 1-3 years customer service experience
- Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions in a timely manner.
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
- Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
- Ensure that all systems/databases are updated in a timely and accurate manner.
- Provide client reports.
- Excellent customer service skills - Able to communicate at all levels.
- Willingness to learn.
- Ability to work as part of a team.
- Attention to detail.
- Work under periods of pressure.
- Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
- Decision-making capability.
- Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
- Professional in appearance and attitude.
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
- Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
- A flexible approach to working hours including the requirement for covering of holidays and sickness.
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We are sorry but this recruiter does not accept applications from abroad.