Meeting & Events Sales Office Manager
- Liverpool
- Permanent
- Full-time
- Oversee the management and audit of Function Tracker ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as Opera for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
- Ensure all daily Meetings & Events revenue is accurately captured and charged.
- Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
- Conduct and manage show-rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
- Lead and engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
- Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross-functional teams to support operational delivery and revenue growth.
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive telesales and outreach to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team in budgeting process, weekly forecasts.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
- Represent Aloft Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
- Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.
- Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for delivery and execution of your department
- Attend HOD meetings and commercial reviews to reflect and report on your business.
- Prepare and manage departmental budgets.
- Develop and execute sales strategies to drive revenue.
- Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.