Program Management Graduate, Rotational Program (TikTok Shop - Governance & Experience) - 2026 Start (BS/MS)
- London
- Permanent
- Full-time
- Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally.
- Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.What makes our graduate track unique? - Customized rotation to accelerate your growth in evolving markets
Our graduate track is designed to develop cross functional talent with deep expertise in governance and experience, meanwhile develops cross-domain contextual understanding.You'll begin with a hands-on immersion in your team, building strong foundations through meaningful projects. Within your first year, you'll rotate into carefully selected cross-functional teams - designed to broaden your perspective, sharpen your problem-solving ability, and prepare you for future leadership.This isn't a generic rotation program - we don't believe in moving people around for the sake of it. Every rotation's duration and pathways are thoughtfully curated to help you connect the dots across business areas, grow strategically, and build versatility to lead in an evolving business environment.You will get to:
- Go deep and go broad - Develop cross functional agility and understanding, which builds adaptability to evolving markets and accelerate growth
- Solve real problems with global impact - contribute to projects that affect millions of users and sellers
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling businessWhat's this role about?
This is a unique opportunity to join TikTok Shop as a graduate hire within the Governance & Experience (GNE) team in our EMEA region. As part of this role, you'll embark on a customized rotation programme designed to accelerate your learning, expand your cross-functional exposure, and help you build the skills to become a future leader in E-commerce operations and trust management.
You'll gain hands-on experience across multiple teams - such as Policy & Governance, Customer Experience & Service Delivery - each rotation carefully chosen to broaden your domain expertise and strengthen your problem-solving abilities.Examples of what you'll work on:
(Projects will vary depending on your rotation track, but may include):
- Conducting research and analysis to identify experience gaps and propose solutions that improve trust and safety for users, sellers, or creators.
- Supporting the design of new governance policies or user journey improvements in response to emerging risks.
- Assisting in the development of scalable processes to enhance seller support, compliance monitoring, or service quality.
- Working with cross-functional teams to deliver operational improvements, drive metric performance, and track impact through data.
- Participating in the rollout of global initiatives across regional markets with localization for EMEA.Qualifications:Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, Data Science, Law, Intellectual Property, or related fields with strong academic performance.
- Strong Analytical Skills - Comfortable working with data to uncover insights and drive decisions.
- User-First Thinking - Understand and anticipate users' needs to build better experiences.
- Drive and Adaptability - Thrive in fast-paced environments and navigate change with agility.
- Curiosity and Creativity - A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.Preferred Qualifications
- Familiarity with data tools (e.g. Excel, SQL, Python, or data visualization platforms).
- Experience working in a multicultural environment or with international stakeholders.
- Additional language skills, especially European or Middle Eastern languages, are a plus.By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.