Parts Advisor x 2 | Truro
- Truro, Cornwall
- Permanent
- Full-time
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
- To satisfy customer needs by identifying and issuing the correct parts.
- To maximize all sales opportunities.
- Offer products and promotions to trade customers.
- Work closely with other team members and Sales Representatives to identify and convert sales growth opportunities.
- Provide technical advice.
- Ensure good levels of customer service.
- Answer parts calls in a timely and professional manner.
- Provide information on the availability and suitability of parts in line with customer needs.
- Promote and sell parts to achieve recognized targets.
- Work to increase business opportunities
- Supply accurate and detailed parts quotations.
- Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
- Communicate major sales campaigns by both Vospers and manufacturers effectively and promptly to the customer base.
- Adopt a flexible approach to working in all areas i.e. internal, customer facing and telesales.
- Liaise with other department staff i.e. drivers and warehouse to ensure smooth processing of customers orders.