Customer Service Coordinator
- Warrington, Cheshire
- Permanent
- Part-time
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
- 5 GCSE’s or equivalent including Maths & English
- A Customer Service qualification
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations
- A good understanding of written English Grammar
- Ability to touch-type
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring our database system up to date at all times.
- Ensure all Customer Service KPI’s are in line with company guidelines.
- Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.