Senior Second Line Support Technician
- Towcester, Northamptonshire
- £35,000-40,000 per year
- Permanent
- Full-time
Type: Full-time | On-site with some travel
Travel: Occasional UK and international travel required
Driving Licence: Full UK driver’s licence and valid passport essentialJoin Our TeamAre you an experienced IT professional with a passion for high-performance environments? Join a leading motorsport organisation at the cutting edge of engineering and technology. We're looking for a Senior Second Line Support Technician to provide expert IT support across our UK operations and international events.What You’ll Be DoingYou’ll play a key role in the day-to-day running of our IT operations and infrastructure, supporting both office-based teams and our fast-paced trackside environments. Responsibilities include:Overseeing IT operations and contributing to software development supportTroubleshooting hardware, software, and network issues (on-site & remote)Building, configuring, and deploying laptops and desktopsConducting routine system checks, backups, and security auditsDelivering IT inductions and managing onboarding/offboarding processesMaintaining asset registers and performing annual auditsManaging mobile devices, print solutions, and telephony systemsMonitoring system alerts and responding to incidentsMaintaining and updating internal knowledge basesCollaborating with remote and on-site teams and key stakeholdersSupporting and managing international remote IT setups at eventsWhat We’re Looking ForEssential Skills & Experience:Minimum 3 years’ experience in IT support, ideally in a service delivery capacityStrong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft DefenderExperience with virtualization platforms (ideally V-Sphere and Hyper-V)Solid networking skills (switching, routing, VLANs)Confident communicator with excellent customer service skillsSelf-starter with strong problem-solving and analytical abilitiesAble to adapt quickly to a dynamic, high-pressure environmentDesirable Extras:Experience with antivirus tools like Microsoft Endpoint and HuntressCatia 3DX administrationFamiliarity with JIRA and ConfluenceAV over IP (video distribution) experienceCisco networking knowledgeSonicWall firewall managementProject management capabilitiesAdditional RequirementsBased at our clients Towcester headquarters, with occasional travel to local satellite officesWillingness and ability to travel internationally on an occasional basisWhy Work With Us?You'll be joining a world-class motorsport company where performance, precision, and innovation are part of daily life. If you're looking to take your IT career to the next level in a unique and fast-paced industry, we’d love to hear from you.INDKTT