Service Advisor

Nottingham City Council

  • Nottinghamshire
  • £26,824 per year
  • Contract
  • Full-time
  • 14 days ago
Job Category: Non-TeachingJob Description:Contract Type: Fixed TermWorking Hours: 37 hours per weekWorker Type: Hybrid WorkerSalary: Starting Salary is £26,824 (Level one) rising to £27,694 (Level three) per annum 'pro rata for part-time'Location: Loxley House, Station Street, Nottingham, NG2 3NGWe've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more…Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
  • You can read more about the different benefits offered to colleagues working for Nottingham City Council .
About the Role
  • To provide a high quality first point of duty contact to members of the public and others contacting the Personalisation Hub, take referral information as appropriate.
  • Support the wider team with duty systems, including managing the duty rota, diary and performance monitoring of the Duty Point.
  • To provide an excellent customer focused service to citizens, parents/carers, children or young people and other colleagues and partners requesting Social Care or Health support.
  • To provide accurate, appropriate information and advice on the range of services provided by the Personalisation Hub.
About YouThe ideal candidate will have:
  • Knowledge and experience of information technology systems.
  • Able to process and maintain manual and computerised records, including numerical calculations.
  • Good communication styles and people skills to communicate effectively with vulnerable citizens, young people and their parents/carers/family.
  • Able to work under pressure in a flexible manner adapting to changing circumstances and taking direction from team managers and seniors as required
- A DBS enhanced check for a regulated activity is required for this post.You can find the job description for this postAt Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.For informal enquiries please contact Donna Wilde, Service Delivery Manager, by email at donna.wilde@nottinghamcity.gov.uk.Closing Date: 5th September 2025Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.Interviews will be held: TBCIf you have any technical issues when completing your application, please contact our Employee Service Centre:By applying to this job, you agree to ourAbout Us:Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.In addition to working within a great team and a competitive salary you will have access to:
  • 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
  • Access to a generous, defined benefit pension scheme offering 17.9%
  • Smart Working - to support your work life balance
  • Health and wellbeing benefits including access to our Employee Assistance Programme
  • Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Nottingham City Council