Service Level Manager - L2

Wipro

  • Wokingham, Berkshire
  • Permanent
  • Full-time
  • 28 days ago
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionRole: Service Transition AnalystJob Description:
  • Planning and Coordination: Developing and implementing service transition plans, including timelines, resource allocation, and risk management strategies.
  • Service Readiness: Ensuring that new or changed services are operationally ready by validating acceptance criteria, documentation, and support arrangements.
  • Collaboration and Communication: Working closely with project managers, service owners, technical teams, and other stakeholders to facilitate effective transitions.
  • Knowledge Management: Ensuring that all necessary knowledge transfer and documentation is complete, accurate, and accessible for support teams.
  • Process Improvement: Identifying and implementing improvements to service transition processes, tools, and templates.
  • Compliance: Ensuring that service transitions comply with relevant ITIL best practices and organizational policies
Typical Skills and Experience:
  • Strong understanding of ITIL service management principles and processes.
  • Experience in managing service transitions, including planning, execution, and risk management.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in relevant tools and technologies for service management and transition.
  • Knowledge of change management, release management, and configuration management processes.
  • In essence, a Service Transition Manager or Analyst ensures that new or changed IT services are successfully integrated into the live environment with minimal disruption, while also ensuring that they are properly supported and managed by the operational teams.
Mandatory Skills: ITIL Service Level Mgmt .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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