Technical Services Manager (Critical System)

• Technical Assurance and Compliance:

• Ensure all contractual deliverables related to the NESO contract are achieved to the highest necessary standards.

• Provide assurance upon the maintenance and operational performance of M&E systems within critical environments.

• Conduct regular audits and reviews to ensure compliance with statutory, regulatory, and industry standards.

• Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, and agreed service level agreements

• Create and conduct regular reviews of operating procedures, not limiting to logbooks, QHSE, observations, audits, EOP's, SOP's and electrical safety programs, making recommendations for improvements.

• Engineering Leadership:

• Be the SME for technical excellence within the NESO account and embed the standardisation of Industry best practice

• Support account team in producing business focused maintenance strategies and reliability

• Provide strategic oversight and guidance to the team to ensure continuous improvement, ensuring the team are applying and maintaining an awareness of existing and new, emerging technologies.

• Risk Management and Safety:

• Identify and mitigate risks related to MEP infrastructure and system failures.

• Ensure robust health, safety, and environmental compliance in all engineering activities.

• Lead incident investigations and root cause analysis.

• Stakeholder Engagement:

• Work closely with the NESO client, providing technical reports, updates, and assurance of service delivery.

• Liaise with regulatory bodies and third-party contractors to ensure alignment with standards and requirements.

• Team Development and Support:

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward to the CNI operational delivery team

• Support training programs for all authorised personnel, such as HV, LV, Confines Spaces, Mechanical, Petroleum etc..

• Innovation and Continuous Improvement:

• Identify opportunities to enhance operational efficiency and sustainability in line with client objectives.

• Drive the adoption of new technologies and best practices to maintain Mitie's leadership in technical assurance.

• Professionally registered Engineer with membership to a relevant engineering institution (e.g., IET, CIBSE).

• Experience of having been appointed within the role of Senior Authorised Person, with demonstrable experience of operation within High/Low voltage systems and SSoW application

• Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.

• Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.

• Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.

• Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.

• Data Centre or Uptime institute knowledge/experience

• Chartered Engineer (CEng) status (Desirable)

• Experience of having been appointed within the role of Authorising Engineer

• CDCMP Accreditation desirable

• ILM level 7

• Expertise in technical assurance and risk management within critical infrastructure settings.

• Strong analytical and problem-solving skills, with attention to detail.

• Ability to work under pressure and manage competing priorities.

• Commitment to continuous professional development and staying abreast of industry advancements.

Mitie