Oracle HCM Support Analyst

Mitchells & Butlers

  • Birmingham
  • Permanent
  • Full-time
  • 23 days ago
We have an exciting opportunity for two Oracle HCM Support Analysts to join our award-winning IT Team or a permanent basis. Reporting into the Application Support Manager you will be responsible for the development & maintenance of Oracle Fusion HCM. Collaborating with HR, IT & Business Stakeholders to understand and address user needs and requirements. We have two UK payrolls for a 50,000-headcount organisation.This role will involve a mixture of office and home working, with our Head Office based in Birmingham City Centre.About us…Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.You’ll be well rewarded…
  • Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments
  • Up to 20% annual bonus
  • 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
  • A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
  • Private healthcare, dental plan, cycle to work, and keep fit schemes
  • 26 days annual leave plus bank holidays
What makes Mitchells & Butlers a great place to work?To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.What you will do as Oracle HCM Support Analyst
  • Collaborate with HR, IT teams & Business Stakeholders to understand and address user needs and requirements.
  • Report Development & Maintenance
  • Developing and maintaining approval workflows within Oracle Fusion HCM modules including 2 UK payrolls for a 50,000 headcount organisation.
  • Assist in the implementation and integration of new features and functionalities.
  • Document and communicate system changes and updates to relevant stakeholders.
  • Maintaining accurate and relevant documentation relating to all technology support processes and cross training others within the support team. Including Disaster Recovery and Business Continuity plans.
  • Monitoring and optimizing the performance of reporting solutions, troubleshooting issues and resolving data extraction problems.
  • Provide technical and functional support for the Oracle Fusion HCM modules (Core HR, Employee Self Service, Manager Self Service, Absence management & UK Payroll) including modifying payroll fast formula and absence plans.
  • Supporting, maintaining, and exploiting the software platform, ensuring that necessary bug fixes, enhancements, upgrades and infrastructure are fit for purpose and able to meet business requirements and for applications to be efficient and effective.
  • Owning and managing the configuration of the applications, with a detailed understanding of how the configurations support the business processes.
  • Raise, manage and complete Oracle SRs.
  • Create and manage system administration processes and procedures including program scheduling
  • Create and maintain Oracle security roles, access and privilege configuration
  • Owner of Oracle configuration releases, release management and change auditing
  • Environment management including, patch management, licence review, testing & clone scheduling.
  • Responsible for impact assessing Oracle’s quarterly releases, working with stakeholders to identify areas of change that require regression testing within the Oracle HCM modules
  • Responsible for Oracle environment system management including SAAS portal management
  • Responsible for chairing regular account performance review with Oracle to ensure the platform is fit for purpose
  • Proactively owning the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives
  • Providing 3rd Line Support to the Service Management team during major incidents
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
What you’ll need to bring to this Oracle HCM Support Analyst role…
  • Significant experience and understanding in the Oracle Platform, specifically HCM and Approval Workflows
  • 3 years min. of experience supporting UK Oracle payrolls
  • 3 years min. of supporting Core HR, Absence Management and Payroll modules
  • Experience with 3rd party time and attendance system interfacing to payroll
  • Proficient with Oracle Tools: APEX, OTBI.
  • Strong skills in SQL & PL for DB management and report generation
  • BI Publisher
  • Demonstrable problem-solving and analytical skills
  • Experience resolving technical problems and communicating with business users
  • Approachable style with a passion for continuously improving systems
  • Knowledge of IT systems and processes for supporting them
  • A strong understanding of business applications and prevailing technologies, including some of the following:
  • HR & Payroll HCM
  • Approval Workflows
  • Approachable style with a passion for continuously improving systems.
  • Strong planning and organisational skills.
  • Oracle guided learning experience.
Qualification required…
  • ITIL Foundation V4
  • Oracle Certified Professional
  • Certified Business Intelligence Professional
Could you be a great addition to our team? Apply for this Oracle HCM Support Analyst role today and we’ll be in touch to explore how you could be part of our exciting future.About Company: With 1,700 businesses in locations across the country our IT systems are integral to ensuring we can operate an agile approach to running the UK's biggest pub and restaurant business. Our IT helps us stay connected to sales, inventory, financial and HR data to ensure that our corporate management team in Head Office and Area Managers out in the field get the business information they need to help our pubs respond to trading conditions. As technology continues to transform the way businesses operate and retail our IT team provide essential internal consultancy to our management teams to ensure that we're tapping into the technology that can help achieve competitive advantage for our pubs and restaurants.

Mitchells & Butlers