Patient Co-ordinator

NHS

  • Stroud, Gloucestershire
  • £12.21-12.67 per hour
  • Permanent
  • Part-time
  • 6 days ago
Due to the ever-growing population Price's Mill Surgery is looking to recruit a part time new member to join our enthusiastic, supportive and friendly team of Patient Co-ordinators.In this front of house role you will assist and direct patients to access the appropriate healthcare professional or service and manage prescription requests and queries. The ideal candidate will approach their work in a courteous, professional and efficient way. You will show initiative, be pro-active and be able to prioritise your workload. You will be part of a dedicated, reliable and high performing team.The ideal candidate will be someone with good customer and interpersonal skills with the ability to work calmly under pressure.Salary commences at £12.21 per hour rising to £12.67 per hour upon completion of probation/training.Hours - 26 hours*Monday: 08:30-12:30Tuesday: 08:30-12:30 and 13:30-17:30Wednesday: 08:30-12:30 and 13:30-17:30Thursday: Non-Working DayFriday: 12:30-18:30*Flexibility is essential as the role requires rotational cover for Saturday morning enhanced access clinics, plus opportunity for overtime during holiday and other absence cover.Interviews will be held on Friday 26 September 2025Main duties of the jobThe main duties of the role are:
  • Provide general assistance to the practice team and project a positive and professional image to patients and other visitors
  • Processing requests for appointments, visits and telephone consultations and direct patients to the appropriate healthcare professional or service
  • Facilitate effective communication with patients and other service users
  • Process repeat prescription requests and deal with prescription queries in accordance with practice guidelines
Please see the attached Job Description and person specification for full details of the role.About usPrice's Mill Surgery is located in the heart of the beautiful market town of Nailsworth, we are a friendly, progressive practice where effective teamwork enables us to deliver an excellent range of services to our 9200 patients.DetailsDate posted29 August 2025Pay schemeOtherSalary£12.21 to £12.67 an hour Pay increased to £12.67 following completion of probation periodContractPermanentWorking patternPart-time, Job shareReference numberA0437-25-0004Job locationsNewmarket RoadNailsworthStroudGloucestershireGL6 0DQJob descriptionJob responsibilitiesDuties and ResponsibilitiesAnswering the telephone in a professional manner aiming to answer calls in a timely manner and within 3-5 rings where possible. Assist patients with their queries and signpost them to the most appropriate appointment or service.Completing triage questionnaires with patients who are unable to use the online platform (Anima)Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots.Taking accurate and relevant telephone messages ensuring these are passed to the correct team member.Daily use of SystmOne clinical systemDaily use of Anima online platformDeal with all enquiries at the front desk and explain practice polices, giving patients the appropriate paperwork where necessary and taking payment when required.Dealing appropriately with visit requests and emergency callsReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Carry out reception duties in line with the Reception Handbook and also following direction from the Patient Services LeadProvide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To have a thorough knowledge of all practice procedureProcess Registration of patients including temporary patientsProcess patient online access requests as appropriateOpen incoming mail and forward to the appropriate person/teamEnsure internal mail and samples are sent with the deliveryRecord and pass on messages to clinicians via tasksEnsure correct GPs are approached for messages and are not interrupted unnecessarily during consultationsProcess repeat prescription requests in accordance to practice guidelines, using reference to the prescription clerk handbook.Promote and provide patients with the help and services the Practice can offer which will enable a better patient experienceEffectively manage own time, workload and resourcesLiaise with other parties, such as the pharmacy or other healthcare workers , in a courteous manner as required for patient care purposesEnsuring that the reception office and consulting rooms are kept tidy and well stocked with day to day requirementsEnsuring that all public areas are kept tidy and safe at all times.Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarmLiaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practiceAttend meetings and undertake further training as required. Such meetings and training may be outside the normal working hours of the post holderAny other duties appropriate to the post as delegated by the Patient Services Lead, Practice Manager or GP PartnersTo work in accordance with written protocolWorking as a flexible member of the team to ensure the smooth running of the practice. This will include working Saturday mornings on a rotational basis to cover enhanced access clinics and also may include overtime to cover absent colleagues or taking on other duties as appropriate.Job descriptionJob responsibilitiesDuties and ResponsibilitiesAnswering the telephone in a professional manner aiming to answer calls in a timely manner and within 3-5 rings where possible. Assist patients with their queries and signpost them to the most appropriate appointment or service.Completing triage questionnaires with patients who are unable to use the online platform (Anima)Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots.Taking accurate and relevant telephone messages ensuring these are passed to the correct team member.Daily use of SystmOne clinical systemDaily use of Anima online platformDeal with all enquiries at the front desk and explain practice polices, giving patients the appropriate paperwork where necessary and taking payment when required.Dealing appropriately with visit requests and emergency callsReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Carry out reception duties in line with the Reception Handbook and also following direction from the Patient Services LeadProvide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To have a thorough knowledge of all practice procedureProcess Registration of patients including temporary patientsProcess patient online access requests as appropriateOpen incoming mail and forward to the appropriate person/teamEnsure internal mail and samples are sent with the deliveryRecord and pass on messages to clinicians via tasksEnsure correct GPs are approached for messages and are not interrupted unnecessarily during consultationsProcess repeat prescription requests in accordance to practice guidelines, using reference to the prescription clerk handbook.Promote and provide patients with the help and services the Practice can offer which will enable a better patient experienceEffectively manage own time, workload and resourcesLiaise with other parties, such as the pharmacy or other healthcare workers , in a courteous manner as required for patient care purposesEnsuring that the reception office and consulting rooms are kept tidy and well stocked with day to day requirementsEnsuring that all public areas are kept tidy and safe at all times.Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarmLiaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practiceAttend meetings and undertake further training as required. Such meetings and training may be outside the normal working hours of the post holderAny other duties appropriate to the post as delegated by the Patient Services Lead, Practice Manager or GP PartnersTo work in accordance with written protocolWorking as a flexible member of the team to ensure the smooth running of the practice. This will include working Saturday mornings on a rotational basis to cover enhanced access clinics and also may include overtime to cover absent colleagues or taking on other duties as appropriate.Person SpecificationExperienceEssential
  • Experience of a multi-tasking role
Desirable
  • Customer service experience in the NHS
  • Working with TPP SystmOne
Skills and KnowledgeEssential
  • Good IT skills (MS Office, Internet etc)
  • Interpersonal skills
  • Good understanding of Data protection regulations
QualificationsEssential
  • General Education to GCSE level or equivalent
Desirable
  • Customer Service NVQ
Person SpecificationExperienceEssential
  • Experience of a multi-tasking role
Desirable
  • Customer service experience in the NHS
  • Working with TPP SystmOne
Skills and KnowledgeEssential
  • Good IT skills (MS Office, Internet etc)
  • Interpersonal skills
  • Good understanding of Data protection regulations
QualificationsEssential
  • General Education to GCSE level or equivalent
Desirable
  • Customer Service NVQ

NHS