Patient Administrator

NHS

  • Eastbourne, East Sussex
  • Permanent
  • Full-time
  • 2 days ago
Patient Administrator Eastbourne Hours: Monday-Sunday, 36 hours per week, typically working 4x9hr shifts a week InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our Eastbourne site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.Main duties of the jobWelcoming patients in a professional, courteous manner, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business.About usInHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.DetailsDate posted02 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference number4062Job locationsEastbourne District HospitalKings DriveEastbourneSussexBN21 2UDJob descriptionJob responsibilitiesHours: Monday-Sunday, 36 hours per week, typically working 4x9hr shifts a weekInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As a Patient Administrator within our Eastbourne site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.What you are responsible for:
  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Booking clinically validated appointments on the internal system
  • Utilising relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively
  • Ensuring patient and customer focus is central to the commercial success of the business.
We are looking for someone who has:
  • Flexibility in working patterns to fulfil site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritise tasks whilst maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face to face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy and reliable approach to their work
  • An empathetic and caring approach.
You should apply if you have experience:
  • Working in a fast-paced administrative role
  • Being in a patient or customer facing environment
  • Experience in a healthcare environment would be desirable but not essential
  • Knowledge and experience of using Microsoft and other IT Packages
  • Working independently and as part of a wider team.
Job descriptionJob responsibilitiesHours: Monday-Sunday, 36 hours per week, typically working 4x9hr shifts a weekInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As a Patient Administrator within our Eastbourne site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.What you are responsible for:
  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Booking clinically validated appointments on the internal system
  • Utilising relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively
  • Ensuring patient and customer focus is central to the commercial success of the business.
We are looking for someone who has:
  • Flexibility in working patterns to fulfil site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritise tasks whilst maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face to face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy and reliable approach to their work
  • An empathetic and caring approach.
You should apply if you have experience:
  • Working in a fast-paced administrative role
  • Being in a patient or customer facing environment
  • Experience in a healthcare environment would be desirable but not essential
  • Knowledge and experience of using Microsoft and other IT Packages
  • Working independently and as part of a wider team.
Person SpecificationQualificationsEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert
ExperienceEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert
Additional CriteriaEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert
Person SpecificationQualificationsEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert
ExperienceEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert
Additional CriteriaEssential
  • Please see Job Advert
Desirable
  • Please see Job Advert

NHS