Application Support Analyst

LiveWest

  • Exeter
  • £34,700-38,500 per year
  • Permanent
  • Full-time
  • 14 days ago
As an Application Support Analyst at LiveWest, you will play a crucial role in supporting and maintaining our core business applications. Your primary focus will be on resolving incidents and problems efficiently while providing excellent customer service. You will collaborate closely with colleagues in the Application Support team and the wider IT Department to ensure system availability and optimal performance during core working hours. Additionally, you will be expected to provide 'out of hours' cover and conduct early morning and weekend system checks on a rota basis.Key Responsibilities:
  • Provide 2nd and 3rd line application user support, resolving calls quickly and efficiently in line with SLAs.
  • Identify and resolve application problems, escalating to senior analysts or external agencies as needed.
  • Maintain up-to-date knowledge of all business applications and assist in the deployment of new systems and technologies.
  • Contribute to and maintain a knowledge base of solutions to issues and problems.
  • Monitor interfaces and applications to ensure key processes are completed successfully, including repairs, payments, rent debits, and year-end processes.
  • Administer key system components, including configuration tables, communication templates, forms, and workflow processes.
Why Join LiveWest:
  • Innovative Environment: Be part of a team that constantly seeks to improve and innovate in the way we do things.
  • Collaborative Culture: Work effectively with colleagues across the organisation to achieve common goals.
  • Professional Growth: Opportunities for continuous learning and development to enhance your skills and career.
  • Customer Focus: Join a team that puts the customer at the heart of everything we do.
  • Supportive Leadership: Benefit from strong and flexible leadership that helps you get the best out of yourself and others.
This role is being offered on a full time basis working 37 hours per week. Hybrid working is available for this role, working 2 - 3 days per week in the office, depending on business need. You can be based in any of our 3 offices - Exeter, Weston-Super-Mare or Tolvaddon with regular travel between offices.For further information about this role, and LiveWest, please view our candidate information pack.About The CandidateTo be successful in your application for the role of Application Support Analyst, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
  • Experience providing 2nd and 3rd line application support in an ITIL environment.
  • Strong focus on customer satisfaction.
  • Good appreciation of data and information management and technical database skills.
  • Relevant applications and information technology experience.
  • Knowledge of Microsoft systems, cloud services, and evolving AI technologies.
  • Ability to present technical information clearly to non-technical colleagues.
  • Ability to create detailed plans, procedures, and policies.
  • Systematic and planned approach with discretion in handling confidential information.
Professional Qualifications:
  • Database Qualifications (including SQL language) (Desirable)
  • ITIL Qualification (Desirable)
  • HNC/HND or equivalent professional experience
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.About The CompanyOur Reward and Benefits:
  • Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
  • Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
  • Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
  • Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
  • Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
  • Family Support: Policies designed to help you balance work and family life, including a new child payment.
  • Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
  • Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
  • Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.Inclusion at LiveWest:At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.You can read more about Inclusion at LiveWest by visiting our website.

LiveWest