Are you a manager looking for a new environment, or are you a supervisor wanting to develop in your career?As a dedicated Operations Manager, you will be a part of an ever-changing work environment looking after our South West London OOH (Out of Hours) and CAS (Clinical Assessment Service). Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.You will be managing the operations team, consisting of coordinators, receptionists, drivers and other non-clinical staff. You will ensure that the teams are performing efficiently, conducting regular appraisals, training and relevant recruitment as and when required.You will actively monitor and report on the service's performance and needs. As a leading contact, you will be motivating our staff to hit KPIs and develop even further so that we can give our team and patients alike a quality service.This is a Full Time role (37.5 hours), with a proposed working pattern of Tuesday to Saturday - 11.00 - 19.00.What you'll be doingYou will be experienced in managing a team, preferably within a healthcare or operational setting. This means you will be a firm but fair leader with good interpersonal skills, who is able to communicate with both their reports as well as the wider team, including clinical staff, managers and resourcing.You will be a problem solver who can make decisions under pressure, and have the ability to analyse data (eg performance data). This will guide you in troubleshooting and implementing ways to make our services as efficient as possible. As such, you will also have a proficiency in Microsoft Office, not only to use as a means for data handling and correspondence, but also to be able to present your ideas and findings.The Operations Manager will maintain oversight and hold responsibility of day-to-day management of South West London’s Integrated Urgent Care services. The service provision includes a Clinical Assessment Service (CAS) which runs on a 24/7 - 365 days per year basis and an Out-of-Hours (OOH) service which comprises of Primary Care Centres (PCC) and a Home Visiting Service. OOH services typically operate outside of traditional in-hours GP Services opening times.Supported by a CAS Lead, OOH Lead and PCC/Visiting Lead, the Operations Manager will report into the Service Delivery Manager who holds local accountability for performance, quality assurance and financial performance.What we'll look for in youPractice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.If you'd like to learn more, please contact Michael Shepherd at . Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.LocationSouth West London OOHPositionAdministration and Business SupportAdvertising SalaryCirca £40,000 Depending on ExperienceVacancy TypePermanentSchedule TypeFull TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeTraining & DevelopmentTailored CPD training delivered via our bespoke Learning Management System.Extensive training courses accessible via Practice Plus Group Skills Academy.Great development and career progression opportunities.At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
