
Transport Operations Support Manager (National)
- Nottinghamshire
- Permanent
- Full-time
- Oversee daily transport activities, which could include team management, route planning, resource scheduling and legal compliance
- Step into operational roles as needed across the business
- Support local teams with operational requirements, implementing best practices and ensuring successful delivery of our customer requirements
- Monitor and enforce transport compliance with legal, safety, and company standards
- Lead investigations, root-cause analysis, and corrective action implementation
- Manage relationships with key stakeholders to ensure service levels
- Understand, monitor and analyse key performance metrics and recommend changes to enhance service delivery and operational efficiency
- Collaborate with site teams to implement streamlined workflows and standard operating procedures
- Identify opportunities for cost reduction across transport operations, including route optimisation and resource utilisation
- Provide clear and actionable guidance to support operational decision-making
- Provide hands-on operational support across multiple functions, stepping into transport-based roles where required
- Ensure transport compliance with all relevant legal, safety, and company standards, conducting audits and implementing corrective actions where necessary
- Support local site teams by implementing best practices, resolving operational challenges, and ensuring consistent delivery of customer requirements
- Conduct investigations and root-cause analysis following incidents or service failures, driving continuous improvement through corrective and preventive measures
- Build and maintain strong relationships with internal and external stakeholders to uphold service levels and foster collaboration
- Monitor and analyse key performance indicators (KPIs) to identify trends, inefficiencies, and opportunities for improvement
- Collaborate with cross-functional teams to streamline workflows, standardise operating procedures, and enhance overall operational effectiveness
- Identify and implement cost-saving initiatives, including route optimisation, resource utilisation, and process improvements
- Provide clear, actionable guidance to support operational decision-making and ensure alignment with strategic transport objectives
- Demonstrate flexibility and resilience, including willingness to travel or work away from home to maintain service continuity and support business need
- Extensive knowledge of the transport sector, including regulatory compliance
- Over five years of diverse experience across multiple transport functions
- Proven success in leading organisational change initiatives
- Holds or is working towards CPC and IOSH certifications
- Skilled in fostering collaborative, high-performing team environments
- Experienced in making high-stakes decisions under pressure
- Demonstrated ability to reduce costs and enhance KPI outcomes
- Excellent leadership skills with the ability to manage a diverse team
- Strong communication, problem-solving, and organisational skills
- Excellence
- Integrity
- Passion
- Proactivity
- Togetherness
- Trust