
Senior Business Analyst (Telephony/Networks)
- Belfast
- £49,000-51,000 per year
- Temporary
- Full-time
- £49,000-51,000 (plus holiday pay and pension from day one)
- Hybrid working
- Working with excellent, experienced colleagues
- Be main contact for vendor in terms of technical aspects of the system.
- Training on the changes for users (specific way to use the system).
- Understanding the key processes/sequences, occasional production of analytics, testing of changes, upgrades, etc. and co-ordination of technical and related tasks that are required to be undertaken.
- Each month is a new group, need to establish who comes onto the new system, who needs to register and make sure deadlines are met.
- Establishing who is being paid, how to upload CV's/profiles, line managers setting up assignment, timesheets etc.
- Liaising with teams (IS, Finance, Payroll) regarding integration data feeds.
- Managing any technical glitches and liaising with vendor to implement fixes.
- Degree/HND in ICT or related discipline with 3 years relevant experience in an IT environment OR 5 years relevant experience in an IT environment.
- Ability to gain user requirements and suggest solutions at a level of detail that the recipient can understand. This ranges from an individual level to giving presentations to large groups of multidisciplinary stakeholders where intricate and/or technical information has to be explained to a non-technical audience.
- Ability to produce and review technical documentation e.g. system specifications, technical reports, data flow diagrams, new business models.
- Ability to source, define and manage requirements e.g. engagement with users and stakeholders to gather business requirements and determine prioritisation
- Ability to analyse complex data and present results in an appropriate manner;
- Definition of test conditions and analysis and reporting of test activities and results