Repair Planner & Service Coordinator
- Keighley, West Yorkshire
- Permanent
- Full-time
- Assist the ASM in scheduling and managing chargeable repairs.
- Work towards achieving and exceeding monthly and quarterly targets.
- Coordinate with engineers to book in repair work efficiently.
- Communicate with customers to provide updates on repair completion timelines.
- Order necessary parts and follow up with suppliers, logistic companies, and subcontractors.
- Participate as an active member of the Planner Group team, collaborating on workload and sharing best practices.
- Present up-to-date figures on progress, ensuring transparency and alignment with targets.
- Review completed work to ensure timely invoicing and resolve any DMR queries.
- Track invoice rates and figures throughout the month to ensure targets are met.
- Support ASMs with insurance annotation and documentation.
- Understand contract terms to determine whether a repair is chargeable or covered under an existing contract.
- Provide coverage for other planners during holidays and sickness periods.
- Good customer service and administration skills.
- Exceptional organizational and time management skills.
- Proficiency in SAP, Salesforce, Excel, and Adobe. (Training will be given).
- Good communication skills, both internal and external.
- Ability to manage multiple priorities and work effectively under pressure.
- Detail-oriented with a problem-solving mindset.
- Experience in logistics, scheduling, or repair planning is a plus.