
Operational Resilience and Business Continuity Manager
- London
- Permanent
- Full-time
- Enhance and implement policies, procedures, and strategies to manage operational resilience, operational continuity in resolution, and business continuity capabilities.
- Lead the implementation and ongoing review of resilience frameworks across the organisation, collaborating with Technology, Third Party Management, Facilities, and Business Lines.
- Maintain expert knowledge of regulatory requirements and industry best practices, ensuring compliance across the organisation and its subsidiaries.
- Build and maintain strong relationships with stakeholders including Important Business Service (IBS) Owners, Digital & Technology, Corporate Workplace & Services, and external partners.
- Align Disaster Recovery Planning and Recovery Time Objectives with Business Impact Assessments (BIAs) and key business services.
- Ensure third-party exit plans and Business Continuity Plans (BCPs) are in place and tested.
- Facilitate testing of BCPs and IBS scenarios.
- Lead the annual refresh of BIAs and align them with resilience objectives.
- Maintain and test local Crisis Management Plans (CMT) and support the Incident Management Team (IMT) with communication strategies during events.
- Monitor and report on resilience capabilities, providing regular updates to the Head of OR & OCIR.
- Produce Management Information packs for IBP Plc, highlighting key risks for the Operational Resilience Committee (ORC) and other forums.
- Review and report on key performance and risk indicators (KPIs & KRIs).
- Support the development and delivery of a comprehensive training plan.
- Collaborate with team members to achieve departmental goals.
- Strong communication skills - able to engage across all levels and produce clear, concise reports and presentations.
- Confident in challenging subject matter experts and senior stakeholders on a range of topics and risks.
- Exceptional attention to detail and analytical capability.
- Highly organised with the ability to manage multiple deadlines while remaining flexible.
- Strong interpersonal and relationship management skills.
- Experience in Operational Resilience and Business Continuity Management.
- Experience in Operational Continuity in Resolution is advantageous.
- Familiarity with Recovery and Resolution Planning is beneficial.
- Demonstrated awareness of changes in markets, products, legislation, and regulatory developments relevant to Investec Bank Plc.
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