Manager, Continuous Improvement and Diagnostics, Managed Solutions

Deloitte

  • London
  • Permanent
  • Full-time
  • 1 month ago
Connect to your IndustryWe are looking for a Continuous Improvement Manager to join our team of managers and consultants in delivering improvement solutions for our clients.We have a number of exciting upcoming reviews and support projects where we are looking for a skilled individual to lead. The role will be mainly client-facing, with significant time spent managing stakeholders, leading client conversations and managing project risk, resource, budget and deliverables. We are looking for someone with great communication and client management skills, who is organised and is confident in delivering against a variety of client requirements.Our team are focused across delivering innovative solutions into organisations across the Financial Services, Government and Public Sector and Consumer industries. We are an innovative and flexible team, who focus on developing exciting new solutions to drive efficiencies for our clients and teams. As a growing offering, there are great development opportunities for our people, and we are flexible to meet personal working requirements and needs.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityWe are looking for a driven, collaborative and organised lead for continuous improvement engagements who will use Lean Six Sigma methodology to support our clients in identifying and delivering against their requirements. Knowledge and skills in client management and project oversight/management are key as well as the use of Lean Six Sigma techniques to identify opportunities and innovative solutions. The role will be client facing, and the requirements of each engagement will be diverse. The successful candidate will be responsible for: * Leading client engagements to understand requirements for any diagnostic review and documenting the agreed scope.
  • Using continuous improvement techniques, specifically Lean Six Sigma, to create evidence based opportunities and solutions against our clients needs.
  • Ability to train and coach other team members in Lean Six Sigma theory and approaches up to a minimum Greenbelt level.
  • Ability to create innovative solutions from people management, process redesign and opportunities to enhance our proposed solutions with a strong emphasis on technology and opportunities to introduce AI and automation.
  • Leading typical Manager activities such as risk management, change processes, commercials and contracts, resource management, governance and client reporting.
  • Effective communication to and management of Deloitte and client stakeholders - navigation of conversations at different levels of seniority and complexity.
  • Driving Business Development through proposition creation, networking and client bids/tenders and pitches.
  • Responsibility of managing teams to drive high quality outputs and deliverables.
Connect to your skills and professional experienceWe are a collaborative and diverse team whose goal is to make a positive impact in our teams and clients business operations through identification and delivery of innovative solutions against our clients ever evolving needs.The candidate we are looking for is excellent at taking initiative, driving their own activities as well as collaborating effectively and leading teams. We require an eye for detail and high-quality outputs, with strong core organization and communication skills. We are looking for someone who will help grow and develop our business, leading by example with our values of integrity and impact at their core.Essentials:
  • At least 5 years' experience in delivering consultancy projects including client diagnostics and associated delivery of recommendations.
  • At least 5 years' experience working in a client facing environment using stakeholder management techniques.
  • Substantial experience in leading client engagements end to end and facilitating workshops,
  • Accredited Lean Six Sigma professional, to Greenbelt level as a minimum.
  • Expertise using Microsoft products, including an enhanced level of experience using Excel and VBA.
  • Some knowledge of identifying technology opportunities, including AI and automation.
  • Strong experience of leading a delivery team.
  • Excellent communication and stakeholder management skills.
Desirables:
  • Delivery of Root Cause Analysis (RCA) solutions.
  • Proficient in Business Process Model Notation (BPMN).
  • Delivery of Lean Six Sigma training.
  • Relevant Project Management qualifications, eg Prince2.
  • Experience in using or supporting delivery of automation and AI projects with experience in SQL.
Connect to your business - Strategy, Risk & Transactions AdvisoryIn an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference.Regulatory & Financial RiskWe provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Our hybrid working policyYou'll be a hybrid worker with one of our central London or region offices as your local office. There will be requirements to travel based on client needs.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Be part of Deloitte North and South EuropeAt Deloitte, you'll be joining an innovative firm, working together to make positive change happen. In the UK, we are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network.Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta) Ireland, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK, as well as countries further afield in the Middle East, including Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen).There are more than 75,000 people that make up our dynamic teams across these regions, and we have an unmatched breadth and depth of capabilities in a wide range of business areas across different regions.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLSRTA LOCMAN

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