Senior Resourcing and Continuous Improvement Specialist

• We've positively changed the lives of over 250,000 people
• We're rated 'Excellent' by over 7k of our members on Trustpilot
• We're growing extremely quickly & are now a profitable business
• We're one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
• We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
• Our team members stay with us for an average of 4.3 years

• Model and forecast staffing needs across Health Coaching, CS Core, and Calls.
• Partner with People and Finance to support hiring and staffing decisions, including FTC/FTE planning, onboarding ramps, and rota optimisation.
• Help each team strike the right balance between member engagement goals, operational efficiency, and people wellbeing.

• Design and implement scalable operational systems, reducing reliance on manual processes.
• Build centralised frameworks for shift planning, resourcing, and workload distribution.
• Identify automation opportunities and lead system integrations to increase efficiency.

• Build and maintain dashboards and SQL queries to track service delivery and resource usage.
• Translate data into actionable insights for senior leadership and cross-functional teams.
• Support strategic decision-making through scenario modelling and cost-to-serve analysis.

• Lead initiatives to identify bottlenecks, inefficiencies, and risks across operations.
• Implement structured methodologies (Lean, Six Sigma, or similar) to drive sustainable improvements.
• Establish feedback loops to ensure ongoing optimisation of processes and tools.

• Champion adoption of new tools and processes across all teams.
• Deliver training and support materials to ensure smooth transitions.
• Act as a bridge between Ops, People, Finance, and Product to ensure systems meet business needs.

• Strong track record in systemising operations and building scalable processes.
• Experience with workforce planning, capacity modelling, and operational analytics.
• Proficiency in SQL and advanced Google Sheets/Excel; BI tools (e.g. Looker, Metabase, Tableau) a plus.
• Background in continuous improvement (Lean, Six Sigma, Kaizen or similar preferred).
• Demonstrated success in implementing new systems, automation tools, or integrations.
• Excellent stakeholder management and communication skills.
• Ability to influence and drive adoption across cross-functional teams.
• Commercial awareness with the ability to balance efficiency, quality, and cost-effectiveness.
• Curious, collaborative, and happy working across teams with varied goals

• An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis

• A competitive salary, alongside share options in a growing and profitable health-tech company
• 25 days holiday plus national holidays
• 2 days/week in our London office (for most core roles)
• Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone)
• £200/year professional development budget, plus extra for role-specific training
• Salary Sacrifice and Cycle to Work schemes
• Quarterly in-person socials and company meet-ups
• A friendly, mission-driven team where your work really matters

Second Nature