Shift Operations Manager

Forth Ports Group

  • Tilbury, Essex
  • £54,652 per year
  • Permanent
  • Full-time
  • 12 hours ago
Shift Operations ManagerJob Title: Shift Operations ManagerLocation: Port of TilburyCompensation: Salary - £54,652 + bonusHours: Working early, late & night shifts as well as weekendsForth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener futureAbout the roleIn this role as Shift Operations Manager, you will provide tactical support and direction to the shift supervisors, setting strategic targets and goals for the operation. You will support the Asset Manager in delivering the FMCG strategy while providing leadership to the shift teams. You will also be accountable for maintaining the highest operational and safety standards across FMCG operations.Key responsibilities:Deliver daily and weekly safety and performance targetsPlan short- and medium-term resources, including headcount and plant requirementsControl variable labour costs through effective management of overtime, absence, and agency usageAudit compliance with terminal and port policies and proceduresProvide coaching, guidance, and performance management for shift supervisorsOversee terminal facilities and plant, ensuring they are well maintained and escalating major repair costs as neededApply and manage disciplinary procedures up to dismissal at operative levelEnsure all key roles are covered each shift, with deputies available for holiday and sickness coverMonitor and manage the training matrix to maintain required skills across all shiftsAct as the senior responsible person on site outside of normal business hoursRespond promptly to customer queries, escalating where appropriateAdapt daily operational plans to ensure shift targets are achievedDrive a culture of operational excellence and continuous improvementManage the storage strategy and optimise use of automationWhat are we looking for?
We are seeking a dynamic and resilient Shift Operations Manager who can balance tactical decision-making with strong people leadership. The ideal candidate will be confident in managing teams, driving performance, and adapting plans to meet operational demands. Flexibility is key, as the role requires working across days, nights, and weekends to support the operation. A commitment to safety, customer service, and continuous improvement will be essential to success in this role.Skills & Qualifications:Proven experience in a fast-paced warehousing or FMCG environmentStrong leadership with the ability to manage and develop first-line managersExperience in cost control and working within budgetary constraintsCritical thinking and strong problem-solving skillsExcellent communication skills with the ability to engage at all levelsBackground in continuous improvement and delivering customer excellenceConfident using warehouse systems and MS Office applicationsCustomer-facing experience with the ability to build strong relationshipsFull right to work in the UKFull UK driving licenceWhat Forth Ports can offer you:At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy:A competitive salaryDefined bonusGenerous annual leave entitlementA defined pension scheme and life assuranceDiscretionary bonusHealth promotion events and employee wellbeing initiativesAccess to our Employee Assistance Programme (EAP) for you and your familyCycle to work scheme and on-site free parkingAttractive Family Friendly PoliciesEmployee discount platform offering discounts on UK-wide restaurants, car rentals, and holidaysGymFlex health club membershipsWe value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.How to Apply:If you are an experienced Operations Manager and looking to continue your career as part of a forward-thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter when submitting your application via the 'Apply Now' link.About the company"As sure as the tide " - 50 years and counting - delivering outstanding results, on all manner of projects. Customers from around the world rely on our expertise to realise their ambitions.Required Criteria
  • Proven leadership experience managing first-line managers and operational teams in a fast-paced warehouse or FMCG environment
  • Strong commercial and problem-solving skills with experience in cost control, resource planning, and performance management
  • Excellent communication and stakeholder management abilities, with confidence in both customer-facing and cross-functional engagement
  • Full right to work in the UK
  • Full UK driving licence
Desired CriteriaSkills you'll need

Forth Ports Group