Customer Service Advisor

Michael Page

  • Chester
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
The Customer Service Advisor role in the Not For Profit sector requires excellent communication skills and a passion for delivering outstanding customer support. Based in Chester, this position involves managing customer queries effectively while ensuring a high standard of service.
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Maintain accurate records of customer interactions and transactions.
  • Provide timely resolutions to customer issues while adhering to company policies.
  • Collaborate with internal teams to address and resolve complex queries.
  • Assist in identifying and implementing process improvements to enhance the customer experience.
  • Ensure compliance with all relevant regulations and standards.
  • Deliver information about the organisation's services to customers as needed.
  • Support team efforts to achieve service targets and goals.
Great working culture.Flexible Working Opportunities.A successful Customer Service Advisor should have:
  • Previous experience in a customer service role, preferably in the Not For Profit sector.
  • Strong communication and interpersonal skills.
  • Proficiency in using customer service software and tools.
  • A customer-focused approach with a problem-solving mindset.
  • Ability to work effectively in a team-oriented environment.
  • Attention to detail and strong organisational skills.
This small-sized organisation operates within the Not For Profit sector and is known for its commitment to providing meaningful services to its community. With a focus on customer satisfaction, the company fosters a supportive and efficient working environment.
  • A permanent position within a supportive and rewarding work environment.
  • Opportunities to contribute to a meaningful cause within the Not For Profit sector.
  • Holiday leave entitlement aligned with industry standards.
  • Professional development and growth opportunities.

Michael Page