Seat Program Manager II
- Slough, Berkshire
- Permanent
- Full-time
Technical Program Manager II engages in Seat Supplier related Business Activities. Performs as onsite & remote support liaison between Panasonic, Seat Vendors, Airline Customers and OEMs to ensure customer satisfaction and optimum performance of all Panasonic deliverables. Provides technical guidance, support & training to Seat Vendors, Airline Customers & OEMs to ensure customer satisfaction & OTD. Represents Panasonic interests in resolution of technical issues with other Panasonic & Seat Vendor departments. Involves interaction with internal & external departments to assure customer requirements and commitments are clearly communicated and implemented. Clear communication to engineering, product development, certification departments regarding overall relationship and business activity. Performs as Seat Vendor focal to ensure strategic success. Supports Leadership as required. Shall be responsible to engineer, design and develop seat testing solutions to meet OEM & regulatory requirements. Provide technical & PMO support for all seat vendor program milestone meetings..Responsibilities:Management of Business-Related Seat Vendor ActivitiesLiaise TSO related to KPI’sSupport RMA Team with Liaison with Seat VendorsSupport Certification and liaise tech data submittal performance, and NOC management with Seat VendorsReview Overall Performance (SLA/RMA)Support internal meetings with internal groupsSupport Process Improvement / Development / ImplementationCoordinate meetings with Cert./Eng. Dept.OTD, Tech Data Submittal/Rejections, Response TimesMonitor/Document Business Agreement activityEnsure consistent and proper business processes are followed in accordance with departmental procedures and company policyProvides Internal managers status on Seat Vendors performanceTechnical Support for Seat Vendors, Airline Customers & OEMsPerform as engineering liaison for development & integration of Panasonic in seat IFEManage the relationship between Panasonic and the assigned external customers to ensure satisfaction and long-term business relationshipSupport PMO, Certification, Engineering & Marketing to coordinate program requirementsSupport PMO & Engineering of Seat program milestone meetingsDocument & report program related itemsReview all installations meet the Panasonic engineering requirementsProvide technical guidance and assistance to Seat Vendors in troubleshooting & resolution of IFE Seat TestingReview mechanical, electrical & software installation documentation to ensure specifications and requirements are metProvide field inputs into Quality, Engineering & Products concerning technical product issues, installation, or documentation related problems. Collect data required by the internal departments to evaluate the issuesCoordinate design requirements and review applications for seat testing solutionsProvide technical requirements to the Software Engineering Tester teamCustomer Requirements/Program SupportDevelop and maintain program plans and/or procedure that identify work scopeAct as communications focal point to the Seat Vendors, and Internal Functional Departments and/or OEM as requiredEnsure that certification and technical data requirements are defined and coordinatedMaintain superb communications between Panasonic and Seat Vendors by regular follow-up status reviews and correspondenceInterdepartmental Communication and SupportCoordinate closely with all functional departments and provide a status on the key initiatives related to agreed deliverables related to overall performance requirementsIdentify all potential critical delays and provide appropriate and timely notificationWork closely with all functional departments for responding to those changes that may impact schedulesEnsure superb communications between Panasonic internal and external customer are maintained within Panasonic standardsLeadershipArrange and attend internal/external meetings and technical reviews as requiredAssist members of functional organizations by providing direction of program activities and issues resolution(s) Qualifications:Knowledge and understanding of regulatory guidelines and design requirements of aircraft cabin interiors and aircraft seating, desiredAbility to apply knowledge of avionic seat design to develop seat integration solutionsAbility to provide technical direction to project teamsAbility to carry out assigned responsibilities while working independently and/or closely with peers and supervisionDemonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the companyProficient in the use of MS Office suite of software applications (i.e. Excel, Word, PowerPoint, VISIO, Project)Working knowledge of JIRA or other tracking applications desiredStrong organizational skills and the ability to manage multiple programs and issuesTime management skills and ability to assess issues and escalate if requiredAbility to prioritize daily workload in support of program needsPossess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizationsPossess good verbal & written English language skillsAbility to work well with people under pressure including people from diverse cultural and political backgroundsOutgoing, self-motivated, well organized, and detail orientedCreative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine best path forward for resolutionResolves a wide range of issues in imaginative as well as practical waysAbility to problem solveDemonstrates good judgment in selecting methods and techniques for obtaining solutionsEDUCATION/EXPERIENCE REQUIREMENTSPrior professional work experience in engineering, software/product development, highly desiredPractical work experience in the aircraft industry is highly desiredSeat Vendor/Cabin Interior experience highly desiredOur Principles:Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | GratitudeWhat we offer:At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.