IT Technician
- Dungannon, Co Tyrone
- Permanent
- Full-time
- Provide general support and maintenance of a continuously evolving system;
- Maintaining Network Infrastructure, IT hardware and equipment: PC’s, terminals, printers and other office peripherals, barcode scanners, barcode labelling equipment, weighing/labelling equipment, scales;
- Log and prioritize incident, request and change request calls accurately;
- Review and allocate helpdesk tickets ensuring that Service Level Agreements are met;
- Monitor helpdesk call progress through to resolution;
- Escalate calls to appropriate level to ensure timely resolution;
- Communicate progress and issues promptly with customers;
- Create and maintain documentation for all standard call resolution processes;
- Complete preventative maintenance schedules and morning task list;
- Act as a project team member on projects initiated by the site IT Manager;
- Monitor operational Key Performance Indicators to ensure service performance and availability
- Level 4 IT qualification
- Ability to work well as part of a team.
- Ability to prioritise effectively
- Able to demonstrate ability to work on own initiative and manage their time effectively.
- Excellent communication skills;
- Must be flexible and be prepared to work additional hours when required.
- At least 6 months factory experience
- Knowledge of Emydex and networking technologies
- Enhanced Holiday
- Free On-Site Car Carking
- Subsidised Canteen
- Pension Scheme
- Life Assurance Cover
- Discounted Staff Shop
- Phone and Car Insurance Perks
- Free Health Surveillance
- Ongoing Training and Progression Opportunities
- Employee Engagement Activities
- Give Aways (Free meat seasonally)
- Refer a Friend Scheme
- Death in Service scheme