Azure Virtual Desktop SME (SC Cleared)

• You will work as an Azure Virtual Desktop (AVD) SME for the Virtual Devices Team following Scaled Agile Framework
• You will be involved in running, operating, and developing the AVD Environment which supports over 5K users from various geographies around the world
• You will support and administer the Azure Virtual Desktop estate, ensuring secure, performant, and highly available remote working environments
• The AVD environment consists of Single and Multisession AVDs which is managed from Azure Portal and Infrastructure as a Code with DevOps CI/CD pipelines using Terraform, Azure CLI, ARM Templates and PowerShell Scripts
• You will also need to support and maintain the Windows environment and related infra (Group Policies, OU, Application Configuration, patching etc.) which is provided in AVD
• You are also expected to participate in knowledge transfer, documentation, and cross skilling the Team comprising of Junior SMEs

• Run, operate, and develop the AVD Environment
• Maintain and manage Windows Environment hosted in AVD
• Maintain and manage policies/ configuration which supports AVD
• Work within a dedicated AVD support team with direct end-user support
• Manage and maintain all aspects of Azure Virtual Desktop infrastructure
• Administer host pools, images, user/ application access, resource groups
• Support and customise multi-user environments using FSLogix & NetApp (or equivalent)
• Ensure high availability and DR across AVD components
• On-call support responsibilities (1-in-3 rotation, supplier to coordinate coverage)
• Ad-hoc travel to Gloucester Business Park (remote-first model)
• Work within a dedicated AVD support team with direct end-user support
• Manage and maintain all aspects of Azure Virtual Desktop infrastructure
• Administer host pools, images, user/ application access, resource groups
• Maintain and manage applications hosted in AVD
• Develop and execute Infrastructure as a Code pipelines using Terraform and PowerShell
• Maintain and manage CI/CD Pipelines via GitHub Repos
• Develop competency in the team and cross skill junior SMEs

• In-depth understanding of the Azure and AVD architecture including good understanding of AVD design best practices and Migration best practices
• High proficiency in management, configuration and deployment best practices of Azure Virtual Desktop (AVD)
• Highly proficient in configuring and managing Resource Pool, Host Groups, Images, Apps and User Access
• Highly proficient in configuring user customisation through FSlogix
• Good understanding of Virtual Desktop and Application strategies and best practices
• Proficient in Windows Operating System principals, Group Policy Management, PowerShell and Application Troubleshooting
• Sound knowledge of Cloud Computing Fundamentals and Azure
• Experience of working in a dedicated Virtual Desktop Support Team providing direct support to user base
• In-depth understanding of the Azure Virtual Desktop AVD architecture and design best practices
• Proficiency in day-to-day administration of Azure Virtual Desktop environments including management of Resource Groups, Host Pools, Virtual Machine Images, Application Access & User Access
• Experience in administration of AVD Multi-User environments including user customisation via FSLogix & NetApp storage (or equivalent)

• Hands on experience of Azure DevOps, CI/CD Pipelines, managing GitHub Repos, ARM Templates, Azure CLI, Terraform and PowerShell
• Understanding of Agile frameworks like SCRUM
• Strong Azure fundamentals
• Experience with Terraform IaC pipelines for infrastructure management
• Good communication skills, Interpersonal skills, and customer responsiveness
• Working knowledge of tools like JIRA and Service Now
• Sound knowledge of Cloud Computing fundamentals specifically Azure
• Experience of managing Terraform based Infrastructure as Code pipelines

• On-Call requirement: Willingness to provide on-call support (shared 1-in-3 rotation among team)
• Should be ready to work in out of hours (based on project requirement
• You will need SC clearance for this role
• Ability to work remotely with occasional, ad-hoc travel to Gloucester Business Park
• Availability to start role in the next two months

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