End Date Sunday 14 September 2025Salary Range £0 - £0Flexible Working Options Hybrid Working, Job ShareJob Description Summary .Job DescriptionJOB TITLE: Associate Director - Client Co-ordinatorSALARY: £65,000 - £79,000 (dependent on experience)LOCATIONS: Birmingham / EdinburghHOURS: Full-TimeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sitesAbout This OpportunityThis is a fantastic opportunity for an Associate Director to lead our team who are innovating ways of working with our key client base in our Client Solutions Group business.Working within Client Operations in Corporate & Institutional Banking (CIB) COO, you'll be leading a team of Client Co-ordinators who are building relationships with a portfolio of clients in our highest tiering. Operating on a proactive basis, the colleagues will be responsible for oversighting and supporting a clients interactions from initial engagement through to fulfilment in collaboration with servicing teams across our multiple divisions in the Group.Working closely with the Service Transformation Director, you'll be integral in the launch of a new named contact model, focused on our top tier clients, aimed at proactive support to remove friction from a clients journey and using data insights from a range of servicing and product solutions across the business to improve how we deliver. This is viewed as a key pillar of achieving our ambitious growth strategy for CIB and will grow with the aim of delivering a truly end to end differential experience for clients.Key Accountabilities:As a leader of a team, you'll be responsible in the delivery of the following activity:Provide proactive oversight of all interactions for in-scope clients across every servicing and product journey within the Group.Delivery of proactive service reviews aimed at strengthening relationships with our clientsCollaborate with clients to gather insights that support fulfilment and enhance service outcomes.Drive end-to-end efficiency by identifying and removing blockers in client journey interactionsEngaging with key points of contact across the group to ensure we deliver against an enhanced service offering for the clientsApply subject matter expertise to resolve a variety of client queries at first point of contactBuilding knowledge of a range of journeys to help support clients overall service deliveryWhat You’ll NeedBusiness & Commercial Insight: Understanding the range of needs of clients across Corporate BankingCommunication: Strong interpersonal skills and communicator, able to influence and align partners across teams and functions.Partner Management Demonstrable capability of building strong working relationships in order to deliver for our clientsTeam Performance – Track record of directing team’s work efforts towards customer outcomes and continually reinforcing messaging around customer first. Experience in identifying additional customer needs and delivering solutions.Leadership - Experience in cultural change initiatives to support a client first approachAbout Working For UsOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
