Your primary focus will be to boost sales within a specified customer base through strategic telephone-based account development. This role involves effectively communicating Fortune Brands ranges and product offerings to existing and potential customers with a focus on achieving sales targets and fostering long-term relationships.You will manage a diverse group of customers and intermediaries across multiple countries and channels, including showrooms, contractors, agents, buying groups, merchants, installers, and E-commerce customers. Priority will be given initially to customer retention with brand expansion in targeted areas.What you will be responsible for
Increase turnover and profitability in line with the annual AOP with current customer base in defined markets by acting as the lead account manager customers
Outbound telephone/Teams activity to increase brand presence, deliver product training and drive promotional participation
Work with client and internal Customer Services teams to manage all supply, credit, product, or technical issues in a timely manner
Work closely with client and internal Marketing teams to provide the support necessary to drive brand exposure and sales
Provide internal support to the Head of European sales and Regional Account Managers. Be the conduit between the external international team and head office stake holders
Assist in management of all agent relationships
Help an deliver the annual channel plan to meet the strategic needs of the EMEAA business
Work with the Head of Retail sales to assess all geographic markets balancing current/potential revenue, right to compete and investment
Provide monthly (and ad hoc) reporting on KPI’s, market feedback and progress towards strategic initiatives
Manage a pipeline of contract project to help deliver your on annual target
Keep accurate records of all activity on CRM
What you already have:
Previous experience in a similar role within a fast-paced environment
Excellent communication skills, fluent in English and French
Strong organisational skills with and accurate record keeping/reporting capability
The diligence and working memory to manage multiple projects simultaneously
Excellent relationship management skills; adaptable to all situations/individuals
A solution focused mindset with the ability to prioritise effectively
Ability to successfully negotiate customer agreements and develop partnerships
IT literate with good excel and powerpoint skills
Communicative and able to work in a team
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl.
