HR Operations Administrator

FirstGroup

  • Swindon
  • Permanent
  • Full-time
  • Just now
Who are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.About the team?
Working within People Services our HR Operations team are the central operational hub for all HR activity. We provide support to colleagues throughout their journey with GWR and are an essential support service across our organisation at all levels. We work together to ensure we deliver for our people, share knowledge, and help make GWR a great place to be.About the job?
You'll provide an administration service to support all HR Operations activities ensuring relevant processes are adhered to consistently and in line with SLA's. A big part of the role will be responding to colleague's queries often liaising with various functions and departments across the organisation to ensure resolution. This role offers variety and the opportunity to be involved in a multitude of work, process improvements and projects to deliver enhancement to the service offering for our people.Your main responsibilities will be:
Some of the areas you'll be involved in are:
  • HR Inbox management, providing support across a wide range of topics
  • Colleague benefits promotion, including sign-up, communications, and general enquiries.
  • Administration of processes for formal recognition schemes
  • Note taking at meetings, summarising key topics discussed and producing minutes for attendees
  • Supporting with ad-hoc administration requests
You'll need to be:
  • A proactive problem-solver who can build successful working relationships within HR and across the organisation
  • An experienced administrator with strong attention to detail
  • Able to work under pressure whilst maintaining efficiency and accuracy
  • Highly organised and able to work to tight deadlines
As a minimum you will need to have:
  • Excellent customer service and communication skills
  • Active and positive listening skills
  • Competent in the use of Microsoft packages
  • Experience of providing HR Administration support ideally within a shared service environment
  • Experience in note-taking is not essential but would be beneficial.
About the location?The office is based at Milford House, Swindon however hybrid working is possible.
This position will also require travel to support meetings that may be held across the GWR network.Additional Information:Interviews will be held on 23rd and 24th September 2025.Perks & Benefits?
  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
  • Lifestyle: Costco membership, bike scheme, retail discounts.
  • Financial: Pension, share-saving schemes, payroll giving.
  • Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.INGWR

FirstGroup