Hair Stylist | LOOKFANTASTIC (22.5 hours)

The Hut Group

  • Manchester
  • Permanent
  • Full-time
  • 29 days ago
About THGWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.With us, you'll go further, faster. What are you waiting for?LOOKFANTASTICLOOKFANTASTIC is Europe's No1 online destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.Role OverviewThe Hair Stylist will be based in our LOOKFANTASTIC store, providing services from Scalp Diagnosis to Wet Blow Drys. It is the responsibility of the stylist to provide world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Stylist will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.The salon services offered in the salon will be using only ColorWow products and GHD tools.Service
  • Provides world class level of customer service and product knowledge to all customers at all times.
  • Provides professional and enjoyable consultations to all customers, giving personalised, expert advice.
  • Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
  • The Stylist and will work to keep a high occupancy level in the salon by inviting all customers back for their next appointment.
  • Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
  • Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of their priority list.
  • Support and be involved in events internally and externally.
Sales
  • Achieve personal set goals and KPI's.
  • Advise and sell haircare product throughout salon services.
  • Confidence in rebooking the next appointment for the customer on the spot.
  • Drive service, sales, loyalty and appointments with customers.
  • Work within the retail space when necessary.
Operational Excellence
  • Always a positive, professional and dynamic team member.
  • Ensure perfect salon standards including top hygiene standards in all areas.
  • Operating and managing your own calendar and bookings, working towards 100% occupancy.
  • Assist in the update and maintain VM of all brands.
Experience/Skills:
  • Hairdressing qualification, NVQ level 2 as a minimum.
  • Salon experience essential.
  • Confident in using hot styling tools.
  • Ability to blow dry hair, wet and dry, to a high standard and in good time.
  • Strong passion and knowledge for salon hair care and customer service essential.
  • An 'always on' approach when at work.
  • Strong communication skills.
  • Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

The Hut Group