Service Desk Team Leader - Aftermarket

Glen Callum Associates

  • Essex
  • £32,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO WeekendsSalary Category:£30,001 - £40,000The Consultant:
Robert CoxWith 30 years technical recruiting experience across the automotive aftermarket and allied sectors, I have built a large network of professional contacts. My consultative approach allows me to tailor solutions for clients, whilst also supporting candidates through the process.
  • Full Time
  • Posted 13 hours ago
  • Up to £32K USD / Year
  • Salary: Up to £32K
Glen Callum AssociatesService Desk Team Leader - AftermarketWe're looking for a driven and experienced Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a customer-focused environment. As a Service Desk Team Leader, you'll be at the heart of our support function-managing workloads, planning and scheduling work for service engineers, streamlining processes, and delivering outstanding service.This is a position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results-this is the opportunity for you.Location - Witham, Chelmsford, Braintree, ColchesterSalary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO WeekendsKey Responsibilities:
  • Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
  • Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
  • Monitor SLAs, KPIs, and WIP to ensure operational targets are met
  • Manage job cards, warranty claims, and customer disputes in line with company policies
  • Communicate effectively with workshop, field teams, and branch management
  • Deliver training, appraisals, and development plans for desk operatives
  • Analyse performance metrics and identify improvements across service and sales desks
  • Maintain full compliance with health, safety, and company standards
About You:
  • Proven experience in a service desk, sales support, or technical operations environment
  • Strong leadership and team supervision skills
  • Excellent communication, organisation, and problem-solving abilities
  • Confident using ERP systems and Microsoft Office
  • Customer-focused, with a proactive and solution-driven mindset
Apply Now:To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832JOB REF: 4267RCA Service Desk Team LeaderFull nameEmail addressPhone NumberCovering LetterUpload CVMaximum file size: 400 MB.I accept the .Share this role01384 485 274SearchI have worked with GCA for some time now, the professionalism shown has been second to none. GCA listens to our requirements and is committed to finding a suitable candidate. I have been delighted with all aspects of the service provided and I would have no hesitation in recommending Glen Callum Associates.— Sian, HR Manager, Major Motor Factor Group var args_w_quotescollection_7 = {"instanceID":"w_quotescollection_7", "currQuoteID":45, "showAuthor":1, "showSource":0, "tags":"", "charLimit":500, "orderBy":"random", "ajaxRefresh":1, "autoRefresh":0, "dynamicFetch":0, "before":"", "after":"", "beforeAttribution":"

Glen Callum Associates