Depot Operations Manager
- York
- £29,000-31,000 per year
- Permanent
- Full-time
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost effective resource levels are in place- Maintaining stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito’s Code of Conduct
- Maintain excellent operational standards throughout the Contract
- Adherance to all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate- Be a key link between the teams onsite
- Deputise for the RSOM in their absence- Maintaining route optimisation processes included routing- Responsible for delivery of retail standards within the depotFinancials
- Support the RSOM to deliver company and client business objectives
- Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
- Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performancePeople
- Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staffCustomer
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded-Ensure all new literature is delivery by the team to customersCommunications
- Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference
- Deliver all client and company administration and reporting requirements
- Abide by client, company and legislative policies and procedures ensuring consistent compliance
- Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards
- Champion Employee Forums – promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions-Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice About you:Essential:
- Demonstrate a high standard of customer care
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven experience in stock control
- Proven ability in managing and developing a team
- Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
- Able to understand and translate P&L accounts
- Experienced in prioritising workload
- Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)- Full UK manual driving licenceDesirable:
- Transport & Logistics background
- eMeal (Navision) knowledge
- Contract Catering experience
- Fleet management experience
- Level 3 Food Hygiene CertificatePersonal Qualities:Essential:
- Effective engagement skills, both on a 1-2-1 basis and within a team
- Calm under pressure – resilient
- Flexible
- Able to work to tight deadlines
- Able to work self-sufficiently
- Excellent communicator
- Demonstrates a passion for customer care
- Motivated to achieve, has a “can do” attitude
- Pro-active self starter who can prioritise effectively, balancing a commercial focus with an understanding of our business
- Strong team working skills at all levels, fostering a culture of continuous improvement and excellence in delivery
- Results focused, persistent in pursuit of achievementDesirable:
- From time to time, you will be required to visit our Trowbridge Factory and other depots & locations for meetings, training etc and other depots which may require overnight stays. Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Learn more about apetito’s commitment to a more .We embrace inclusion, empowering individuals from diverse backgrounds.Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.