Application Support

Manchester
Permanent
Full-time

1 day ago
Apply easily

Application Support - 4 days remote per weekAvanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician to join their small, close-knit support team.You'll be supporting users of a bespoke software platform used across the e-commerce and logistics world. This isn't a high-volume IT support desk; you'll be providing 1st line support, resolving queries related to system logic, platform rules, and workflow behaviour. It's a calm, logic-based role that suits someone who enjoys understanding how systems work and helping people fix things that don't.The Role:

Supporting users via phone and email
Troubleshooting issues with platform rules and configurations
Using a ticketing system and collaborating with developers
Occasional remote access to investigate client setups
Calm, professional, structured support, no frantic call centre vibe

Who This Suits:

1st line support with an interest in systems
Logical, methodical thinkers
Calm, structured communicators who don't mind the odd tricky customer
Tech-savvy - you don't need to code, but should be comfortable with tools like SQL, Bash, Jira, etc.
Manchester-based or commutable once a week

Why Apply:

£28,200 salary
5 AL + birthday + bookable bank holidays + full Christmas shutdown
BUPA health & dental
10-5 workday with full lunch
1 day per week in the office (Manchester)
Free lunch, snacks, drinks
Supportive, friendly team
Clear progression if you want it, previous hires have moved into lead and dev roles

Interview Process:

Quick intro call with the CEO
Final interview with the support team
No technical test - just some light logic questions

If this position is of interest, please apply now for immediate consideration.

Avanti Recruitment