Supervisor
- Belfast
- Permanent
- Full-time
- To provide the best level of service to customers in accordance with the Company’s standards and procedures
- To assist and support the Management team in all aspects of the business including sales, security, cash and stock control
- To control and operate a Russells Food & Drink store in the managers absence in accordance with Company policies and procedures
- To ensure the staff employed at the store carry out duties effectively and in accordance with the Job Profile and Company policy and procedures
- staff training and development
- motivating and encouraging the team
- stock management
- ensuring staff adhere to all Company instructions, policies and procedures in the absence of the manager
- ensuring the store is operated in accordance with Company budgets & legal obligations
- planning and implementing any changes in promotional activity
- administration, for example, investigating cash / stock discrepancies, payroll and marketing
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
- To ensure that the premises are safe and secure at all times
- To comply with the Company regulations with regard to cash handling and administration
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
- Maths and English GCSE, Grade C or above or equivalent
- NVQ Level 2 and 3 in Retail / Customer Service
- Applicants must be 18 years old and over.
- Minimum of 1 year’s supervisory experience within a retail environment
- Previous experience of an EPOS system and cash handling
- Previous experience of stock handling and control
- Possesses the ability to solve problems and to work on your own initiative as well as part of a team.
- Leadership qualities – to demonstrate the potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
- Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
- Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
- Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation