Key Account and Specification Support

Proftech Talent

  • Tamworth, Staffordshire
  • £27,000-28,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Reference #: 895166_1750154405Location: Tamworth, StaffordshireSalary: £27000 - £28000Sector: Business SupportType: PermanentPosted On: 17/06/2025Key Account and Specification SupportOur Tamworth based client is looking for a Key Account and Specification Support to join their team.Your role will be to act as the first point of contact for a dedicated sales team, providing comprehensive support including quote preparation, scheduling and tracking project orders through to completion, and reporting on active projects. Liaise with internal departments such as customer service, administration, supply chain, procurement, and stock management teams to coordinate stock fulfilment for all project-related orders across the organisation.As a Key Account and Specification Support, you will need to have/be:
  • Maintain a high level of accuracy and efficiency when recording data, preparing quotations, and managing schedules
  • Proactively identify and address upcoming tasks, working effectively to meet tight deadlines
  • Confidently follow up on required information across multiple internal departments
  • Display strong interpersonal skills, remaining approachable and professional at all times
  • Communicate clearly and effectively, both in writing and verbally, keeping all relevant stakeholders informed of project order progress
  • Demonstrate a positive, solutions-focused mindset, always willing to take initiative
  • Work independently with motivation and accountability
  • Collaborate effectively with colleagues across various teams and departments, sharing information and supporting wider team goals
Details:
  • Salary: £27, 000 - £28, 000
  • Working Hours: Monday - Friday 9.00am - 5.00pm
  • Location: Tamworth (on site)
  • Duration: Permanent
Role of Key Account and Specification Support:
  • Act as the primary contact for internal account managers and their clients regarding project-related enquiries
  • Monitor stock levels and update estimated delivery times for ongoing project orders
  • Coordinate with multiple business units to ensure accurate quoting, ordering, allocation, and shipping of products
  • Communicate with internal teams including customer service, administration, supply chain, and procurement to manage stock allocation and delivery timelines
  • Collaborate with specialist teams to oversee the preparation and dispatch of customised or non-standard products in line with project schedules
  • Work with commercial teams to confirm special pricing for tailored items or projects, ensuring accurate records on internal systems
  • Generate quotations using Excel, Sage, or internal systems across multiple brands
  • Track the progress of quotations and document outcomes
  • Analyse quote-to-order conversion rates and prepare reports for internal sales stakeholders
  • Provide additional support to the customer service team as needed
Benefits of working as a Key Account and Specification Support:
  • 23 days annual leave + bank holidays
  • Option to purchase up to 5 extra days annual leave
  • Health Cashback Plan
  • Pension Scheme
  • Life Assurance
  • Free Parking

Proftech Talent