Instructional Designer, Product Education
- London
- Permanent
- Full-time
- Partner with Product Marketing, Sales Enablement, Commercial, and Product teams to design structured, scalable learning paths across Trustpilot's product portfolio
- Become an expert in Trustpilot's product suite and translate complex, technical information into engaging, accessible content
- Manage and optimise our learning platform to ensure training is easy to access, track, and update
- Create curriculum and certifications that build product confidence and ongoing proficiency (e.g. demo certifications)
- Develop multi-format learning experiences - from self-paced modules and videos to live sessions and guides - that encourage retention and real-world application
- Support new hire onboarding with structured product education programmes and resources
- Track and report on learner progress, adoption, and programme effectiveness, using KPIs and feedback to continuously improve impact
- Align closely with Product Marketing to ensure training reflects product launches, go-to-market strategies, and competitive positioning
- Contribute to a consistent, scalable content library that supports training, Help Centre resources, and in-product education
- Experienced in instructional design, learning experience design, or similar roles within SaaS/technology companies
- Confident applying adult learning principles, instructional design methodologies, and working with learning platforms (LMS/LXP)
- Skilled at building end-to-end learning journeys - from needs analysis to design, delivery, and evaluation
- Creative in developing learner-centred content across multiple formats (eLearning, video, facilitator guides, job aids, etc.)
- Comfortable partnering with both technical and non-technical stakeholders to make complex information clear, relevant, and engaging
- Strong communicator with excellent attention to detail and project management skills
- Curious, proactive, and motivated to innovate and elevate the learner experience
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice