Resolution Support Officer

Buckinghamshire New University

  • High Wycombe, Buckinghamshire
  • £29,588-33,002 per year
  • Contract
  • Full-time
  • 1 day ago
Full Time (37 hrs per week) - Fixed Term Contract/Secondment (6 months) - High WycombeSalary - £29,588 - £33,002 per annumBuckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can
contribute and succeed.Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our
mission.The Resolutions Support Officer will provide administrative support to the Resolutions Team and to the Dean of Students to promote a positive student experience. This role will also lead on all administrative processes relating to the team, supporting the student complaints and conduct processes with accurate data capture. The role will include administrative support for the Dean of Students on project work as required.What we offer:
  • a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
  • hybrid working (dependant on business needs)
  • training & development support opportunities
  • contributory pension scheme
  • discounted gym membership for our on-site gym
  • a range of staff discounts with major retailers.
Please click to see our wide range of benefits available for employees.
Please click for our behavioural based interview question bank.
Please click to view our employee handbook.If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.For further information about this role please contact claire.ocallaghan@bnu.ac.ukAll applications are to be made in full and online.BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Claire Ocallaghan claire.ocallaghan@bnu.ac.uk if you have any specific needs or if you would like more information on how we can support you.We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or
inclusive recruitment training.Closing Date: 18 September 2025Interview Date: week b/c 22 September 2025If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.BNU is a employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.LocationHigh WycombeContract TypeFixed Term ContractSalary Range£29,588 - £33,002Hours per week37Closing Date18/09/2025Ref No1680Job DescriptionJOB DESCRIPTIONJob Title: Resolutions Support Officer–6 Month Fixed Term Contract/SecondmentDirectorate: Office for the Dean of StudentGrade: ELocation: High WycombeHours: 37Responsible to: Resolution ManagerResponsible for: n/aJob Purpose:The Resolutions Support Officer will provide administrative support to the Resolutions Team and to the Dean of Students to promote a positive student experience. This role will also lead on all administrative processes relating to the team, supporting the student complaints and conduct processes with accurate data capture. The role will include administrative support for the Dean of Students on project work as required.Main Duties & Responsibilities of the role:
  • To act as the first point of contact for the Resolutions Team in a confidential, sensitive, and professional manner in accordance with the University’s procedures and sector requirements
  • To maintain office and administrative procedures to meet the needs of the team and the Dean of Students
  • Provide administrative and meeting support for the Dean of Students including projects, workstreams, stakeholder meetings, focus groups and pre and post administrative support such as arranging meetings, agenda setting and follow up actions
  • To collect, co-ordinate and maintain information resources relevant to the work of the Office of the Dean of Students including onward referral information, editing and maintaining web pages and producing documentation
  • Through the complaints and conduct trackers, record all cases received and updates on progress
  • Act as the administrative point of contact with the OIA, signposting OIA communication to Resolution Leads and Resolution Manager as appropriate and completing assigned tasks.
  • Provide data insights for FOI requests
  • Keep abreast with student complaints and conduct matters within the Higher Education sector
  • Fulfil Freedom of Information Requests
  • Any other duties as directed by the Dean of Students and Resolutions Manager
  • Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
  • Such other duties temporarily or on a continuing basis, as may reasonably be required.
PERSON SPECIFICATIONA = Application T = Test I = InterviewEducation, Qualifications & TrainingMeans of TestingGood general education to GCSE “A” Level and beyondAKnowledge & ExperienceExperience of working in an administrative roleA/IKnowledge of using information technology such as MS Office and databasesA/ISkillsCommunicates effectively, adapting the message for a diverse audience in an inclusive and accessible wayA/IExperience of working as a team with a flexible approachA/IAbility to deal with highly sensitive and confidential mattersA/ISpecial RequirementsParticipate in internal and external networks to benefit developmentA/IBehavioural indicatorsThe BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:

Buckinghamshire New University