Customer Service Administrator (New Business Sales)
- Leyland, Lancashire
- Permanent
- Full-time
- Customer Service: You'll be the first point of contact for our customers, handling their queries professionally via phone and email. You'll resolve issues quickly and efficiently, from deliveries and orders to product queries, and manage support tickets to ensure every request is tracked and resolved. You'll also escalate complex issues and listen to customer needs to offer proactive support and make their experience with us as smooth as possible.
- Sales & Administration: You'll provide essential administrative support to the New Business Sales team, including arranging returns and exchanges. You will maintain accurate customer records with the utmost discretion, identify and proactively follow up on potential sales leads, and check product availability to support sales inquiries and process orders. You'll also collaborate with the sales team to improve our processes and enhance the customer experience.
- A Great Communicator: You'll have excellent verbal and written skills, engaging with customers and colleagues in a professional and friendly manner.
- Empathetic and Analytical: You'll have a genuine desire to help others, with strong problem-solving skills to resolve customer issues efficiently.
- Organised and a Master of Multitasking: You'll be able to juggle multiple tasks and prioritise effectively in our fast-paced environment.
- Detail-Oriented: You'll have a keen eye for detail and a high level of accuracy, especially when handling sales orders and customer data.
- Tech-Savvy: You'll be comfortable with the Microsoft Office Suite (Word, Excel, Outlook) and ideally have prior experience with CRM systems.
- A Team Player: You'll work well both independently and as part of a team, collaborating effectively with colleagues to achieve shared goals.
- Experienced: Previous experience in a hybrid administrative, sales, or customer service role is preferred.