Technical Support Analyst

Ground Control

  • Billericay, Essex
  • Permanent
  • Full-time
  • 21 days ago
✨ Technical Support Analyst - Bring Your IT Expertise to Life!📍 Location: Billericay⏳ Hours: Monday - Friday💰 Salary: Competitive + Great PerksAre you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our IT team!About Us 🖥️At Ground Control, we pride ourselves on innovation and exceptional customer service. Our business relies heavily on technology, and our IT team plays a vital role in ensuring everything runs smoothly. We're looking for a skilled Technical Support Analyst to join our Service Desk team and help us deliver first-class support to colleagues and clients.What you'll do🛠️As a Technical Support Analyst, you will be the first point of contact for IT-related queries and incidents, ensuring that our hardware, software, and services are performing at their best. You'll handle incidents raised via our IT Service Management (ITSM) system, email, and phone-resolving them efficiently or escalating when necessary.You'll also be responsible for:
  • Providing outstanding customer service to employees, field teams, and clients.
  • Troubleshooting and resolving hardware, software, and network issues.
  • Installing, configuring, and maintaining IT equipment and applications.
  • Managing user accounts, permissions, onboarding, and offboarding processes.
  • Keeping our IT knowledge base up to date for better efficiency and resilience.
  • Supporting customers on-site according to a weekly schedule.
  • Adopting and supporting new applications and functionality.
  • Maintaining your own technical knowledge, exploring new skills, and suggesting process improvements.
What we're looking for 💡We're seeking someone with:
  • Proven experience in technical support for a business of similar scale and complexity.
  • Strong troubleshooting skills for Windows operating systems.
  • Excellent communication skills-phone, email, and face-to-face.
  • Experience in delivering excellent customer service in dynamic, fast-paced environments.
  • Ability to prioritise and manage multiple tasks at once.
  • Working knowledge of Microsoft Azure, Active Directory, Exchange, and Office 365.
  • Understanding of IT Service Management frameworks such as ITIL or COBIT.
  • Familiarity with the Microsoft technology stack.
Desirable skills:
  • Experience troubleshooting database and application issues.
  • Familiarity with Microsoft Dynamics and SaaS-based applications.
Why join us:Career Development Focus: We're committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:23 days holiday, Increasing with length of service + bank holidaysYearly bonus scheme & Share optionsRobust pension schemeMedigold employee support, Free Flu Jabs, Online private GP ServiceFree or subsidised national gym membershipsEmployee Recognition Scheme2 personal choice volunteering daysGround ControlGround Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.#INDHPEqual Opportunities StatementAt Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.

Ground Control