Victim Help Caseworker

Victim Support

  • St Asaph, Denbighshire
  • £26,830 per year
  • Permanent
  • Full-time
  • 21 days ago
We have an exciting opportunity for a Multi Crime Caseworker to join the Victim Help Centre team in North Wales, working 37.5 hours a week.Do you want to make a difference every day?Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability?Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…County/BoroughNorth WalesOffice locationVictim Help Centre, St Asaph Business Park, St Asaph. Denbighshire LL17 0HQFull time/Part timeFull timeHours per week37.5Work scheduleMonday to Friday 9.00am - 5.00pm (Occasional Saturdays and some evenings depending on service demand).Basic Salary£26,830.20 per annumContract typePermanentDBS required?EnhancedPolice vetting required?YesClosing Date10/09/2025Ref No6304Documents(PDF, 242.01kb)What we offer:At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression
About the role:Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
  • The purpose of this role is to provide direct support to victims of crime ensuring that the North Wales Victim Help Centre realise their aim of helping people cope and recover from the effects of crime.
  • North Wales Victim Help Centre serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. North Wales VHC aims to identify what matters to service users and empower them to take control of their journey.
  • The post holder will deliver needs led support to victims of crime and provide peer support to volunteers who are engaged in supporting service users. The Victim Help Caseworkers will work with a range of external partners, including the police, statutory agencies and other third sector organisations developing strong links in the community to meet the needs of service users.
  • Reporting directly to the Operations Manager, the post holder will assist in the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.
Please see attached Job Description and Person Specification for further details.About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from you.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Victim Support